2007 - Memorial Hospital of South Bend

ACHIEVING EXCELLENCEPerformance ExcellenceAn exciting commitment to Performance Excellence overtook the worldof Memorial in 2007, infusing new thinking and fresh outlooks intoday-to-day operations.The Six Sigma and Lean methodology of process improvement havemade an enormous impact on the kind of care Memorial can give toit’s patients and families, while improving the quality of work life forphysicians and employees.Memorial’s partnership with General Electric (GE), acompany widely known as one of the best managedcompanies in the world, has brought Lean, Six Sigma, theChange Acceleration Process and Work-Out TM to Memorial’swell established culture of forward thinking innovation.This brave new world began when 21 Memorial employees undertookthe daunting task of completing GE’s Lean Six Sigma Black Belt andGreen Belt Development Program. At the end of the six-month trainingprogram, five Black Belts and 16 Green Belts emerged, ready to takeon the roadblocks and destroy the barriers that keep change andimprovement from happening.Consumer Choice AwardFor the sixth year running,local consumers have namedMemorial Hospital as SouthBend’s preferred hospital foroverall quality and image,according to a poll conductedby National Research Corporation (NRC). The 2007/08 NRCHealthcare Market Guide study surveyed more than 200,000households representing 450,000 consumers in the United States.FierceHealthcare AwardFierceHealthcare named Memorial Hospitalof South Bend the Most Innovative AcuteCare Hospital in the nation for 2007.The team cited Memorial’s unique R&Dcenter, and it’s courage to establish“innovation” as one of its core values.The award also recognizes Memorial’spartnerships with organizations outsidehealth care, such as 3M ® , Dupont ® ,Motorola ® and Land’s End ® . Memorial’sability to meet it’s goal of generating $1million in revenue on innovation projectsalso caught their eye, calling it “a model forothers to follow.”See How We’ve GrownPatients Entered into Trauma Registry:2004 – 8782005 – 8892006 – 9832007 – 1044A 19% increase from 2004 (when wewere verified as a Level II Trauma Center)to 2007.Trauma Referrals into MemorialHospital of South Bend:2004 – 1502005 – 1652006 – 2102007 – 250An increase of 67% from 2004 to 2007.Trauma Patients Transferred out ofMemorial Hospital of South Bend:2004 – 302005 – 412006 – 332007 – 26A decrease of 13% from2004 to 2007.Jim Bell, R.N. andGisela Kaniewski, R.N.,trauma nurses22 | MEMORIAL HEALTH SYSTEM 2007 ANNUAL REPORT