PDF (3,0MB) - Türk Telekom Investor Relations

Türk Telekom Human ResourcesEmploying 37,524 people by the year-end of 2012, TürkTelekom Group offer all employees with an opportunity ofutilizing their potentials by attaching great importance totheir development.Türk Telekom endeavors to provide every kind ofdevelopment opportunity and support for enablingits employees, who came from different geographies andhave different backgrounds and professions, to work ina harmonious, delightful work environment by sharing acommon language and the values of the company.By the end of 2012, Türk Telekom Group employed atotal of 37,524 people. Türk Telekom provides servicewith over 24,000 employees, 16% of whom are womenand 84% of whom are men. Of total employees, 30%have bachelor’s degrees and 27% are associate degreeprogram graduates. Of total employees, 24% are aged22 to 29 years old, 42% are aged 30 to 44 years old, and34% are 45 years old or older.Türk Telekom Group Personnel InformationTürk Telekom 24,183AVEA 1,947TTNET 566ARGELA 153INNOVA 684SEBIT 246ASSISTT 9,417SOBEE 30PANTEL 298Total 37,524Talent ManagementWithin 2012, all recruitment processes were transferred intoSAP and made more integrated and efficient. The TalentManagement system, which is built with the “Everyone is apotential” approach, seeks to enable all employees to utilizetheir full potential. While employee potential is assessed withthe Talent Management Model, career and developmentprojections are made in line with the talents of personnel.24,000 Employees In 81 Provinces Together On TheSame PlatformThrough its Performance Management System, TürkTelekom aims to create an corporate culture displayinghigh performance. This requires achievement oftargets, providing profitability for investors, and havingcompetitive human resources. Considering thesefactors, Türk Telekom focuses on the development of itsemployees at the highest level.The Türk Telekom family’s internal communicationportal, İleTTişim, provides to over 24,000 employees in81 provinces an important means of self-development aswell as crucial information such as corporate data, workrelated resources, personal data, demand managementand other information.Türk Telekom AcademyTürk Telekom Academy conducts training and developmentactivities in order to sharpen the Company’s competitiveedge in the industry, foster the development of TürkTelekom Group’s intellectual capital, and transform theindividual know-how of employees into corporate know-how.Türk Telekom Academy also performs organizationaldevelopment activities, international projects, andcollaborations in addition to training and developmentprograms. The Academy carries out activities under thetitles of portal management, education managementsystem and SAP management, training promotionpublicity activities and education catalog management.2012 Training and Certification ProjectsIn 2012, with the contributions of Innova, a Türk TelekomGroup Company, new certificate programs aimed atproviding successful managerial and leadership models formanagers serving in the information sector were launched.These programs, organized under the names of “LeaderDevelopment in Information Sector,” “Manager Developmentin Information Sector” and “Project Manager Developmentin Information Sector,” seek to provide required technicalknowledge and skills for enabling personnel to perform theirtasks in their current positions with higher quality.Within the scope of the Call Center OperationalDevelopment Project, by preparing competence setsintended for operations employees of AssisTT, a TürkTelekom Group Company, career planning, performanceassessment, assessment center, training processes andtraining catalogs were prepared. Also, integrated humanresources processes structuring study was performed forthe company.The DSLAM Expertise Basic Level Certificate Programthat was initiated recently contributed to the professionaldevelopment of access and network personnel who arein charge of the planning, installation, operation andmaintenance of DSLAM systems that enable broadbandservices (xDSL).In 2012, authorization was obtained for the test centersof Prometric, a certification testing provider, and PearsonVue, which carries out activities for providing licensing,regulation, certification and academic test services.Türk Telekom Group aimed to improve the productivity ofthe training and development activities performed withinTürk Telekom Group through its Measurement of Returnon Training Programs Project implemented in 2012. In thiscontext, the efficiency of performed trainings is measuredand necessary actions are planned for development whilecontributions of training and development activities to thecompany and company employees are assessed.Türk Telekom CollaborationsWith the intent of developing human resources, TürkTelekom continued its collaborations with manycorporations and establishments in 2012.HuaweiThe Cable Transmission Systems Competence DevelopmentCertificate Program carried out with the Türk Telekom -Huawei cooperation was among the certificate programsrealized in 2012. This program was organized with theintention of improving the competencies of personnelworking in Network SMC/Backbone and R-SMC/Regionaloperations which are based on a 24/7 principle foruninterrupted operation of transmission network.Training and Development Platform Association ofTurkey (TEGEP)In 2012, the 12 SME representatives who placed within thescope of certificate programs organized in 2011 with thesupport of Training and Development Platform Associationof Turkey (TEGEP), began the certification program withinthe framework of “Leader Development CertificationProgram.” A second organization of the competition wasorganized again by Türk Telekom Academy wherein rankedSME owners will be included in 2013 trainings.Association for Telecoms Businessmen (TÜTED)Within the scope of collaboration with the Association forTelecoms Businessmen (TÜTED), Türk Telekom Academycontinued to organize certification programs in 2012 withthe intention of improving the global competitive powerof Turkey’s telecommunications sector.Together with TÜTED, the “Telecommunication TechnologiesCertificate Program” and “Information TechnologiesCertificate Program,” both of which are prepared in linewith emerging innovations in the fields of information andtechnology, seek to create awareness for third and final yearundergraduate students, graduates, and vocational highschool students pursuing education in telecommunications.MicrosoftThrough expertise of Microsoft Silver Learning, thetraining business partner and authorized training centerof Microsoft, Turk Telekom set up a business partnershipthat may provide accredited training service with Microsoftall across Turkey under the titles such as Windows, Office,Dynamics, Server Technologies and Visual Studio.Collaboration with UniversitiesAlso in 2012, Türk Telekom Academy continued to supporttraining and development activities of Türk Telekom Groupemployees by concluding comprehensive collaborationagreements with universities. Within the scope ofcollaborations concluded between Bilkent University,Bahçeşehir University, Fatih University and Türk Telekom,employees continued to benefit from discounted master’sdegree programs. Through these collaborations, TürkTelekom Academy aims to improve the competencies ofpersonnel, to enhance intellectual knowledge level, and tocontribute to the development of the sector.In 2012, with the collaboration concluded with CambridgeUniversity, the BULATS (Business Language TestingService) testing service was launched. BULATS isprepared by the ESOL Exam Center and regarded as mostprestigious business language test of the world.76TÜRK TELEKOM ANNUAL REPORT 2012