Argela Blue: PANTONE: 295 C >> CMYK: 100-57-00-40 >> RGB: 0-46-99 >> HTML: #00457CArgela Orange: PANTONE: 165 C >> CMYK: 00-59-96-00 >> RGB: 245-102-00 >> HTML: #F58426Türk <strong>Telekom</strong> Group CompaniesİNNOVAgeleceğe hazır çözümlerOffering independent solutions since 1999 to corporationsin every sector, primarily telecommunication, finance,production, public and service sectors, Innova has managedto export its solutions offered at international standardsto 28 countries in three continents so far. With its “InnovaPartner Program,” Innova has expanded its sales andservice network outside the borders of Turkey to include25 business partners in 15 countries. Since 2007, Innovahas existed within the structure of Türk <strong>Telekom</strong> GroupCompanies. In addition to its main offices in Istanbul, Ankaraand Dubai, Innova carries out its activities in more than 13offices all across Turkey.Kiosk & Payflex InnovaExporting specially-equipped kiosks to many countriesbeyond the borders of Turkey, Kiosk Innova is also one ofthe founders of “European Association for Self-Service”which works to determine and standardize the self servicemarket in the EU, and it also keeps a chair on the boardof directors of the organization. Financial transactionsplatform, Payflex, which can offer payment, collection andloyalty applications via a single infrastructure, proved itssuccess in over 18 telecommunication companies and 35financial institutions in different countries.Most Innovative Projects of its Kind in TurkeyThanks to the Smart Measuring Platform developedfor the energy sector within 2012, Innova allows fordetermining illegal energy usage and provides highenergy-consuming organizations such as industrialorganizations with the opportunity to purchase energy atreasonable prices by managing supply and demand.The Central Hospital Appointment System equipped withcloud computing infrastructure provided by Innova, bothprevented long queues by enabling patients to easilyaccess hospital services through appointment systemand eliminated time loss by enabling efficient usage ofhospital staff resources.Solutions by IndustryAlso Innova launched its “Life Awards” loyalty programbased on the PayFlex loyalty solution, for Qatar NationalBank (QNB), the biggest bank in the Middle East andNorth Africa in 2012. With this program, bank customersgain points according to how much they use their QNBcards for shopping and their use of the bank’s productsand services. These points can then be spent freelythrough a wide range of channels.Another Innova solution project was the PayFlexloyalty system for Saudi Telecom Company, the biggesttelecommunications operator in the Middle East, whichallows its customers to gain points.Furthermore, airline passengers while waiting for theirflights, can easily connect to the Internet through thekiosks developed and specially designed by Innova forAbu Dhabi Airport Company (ADAC).AwardsAccording to 2012 results of Deloitte Technology Fast50,Innova was once again named as one of the fastestgrowingtechnology companies in Turkey. The companyhas been included in this prestigious list for sevenconsecutive years. Innova also received the Türk <strong>Telekom</strong>Technology Special Award and Big Stars third prize basedon the results of Fast50 Turkey 2012 program.In the Archibus International Users Conference 2012,Innova won ‘The Best Project in Partners Award’ withfacility management software customized for Türk<strong>Telekom</strong>. Innova was also awarded as “The Partner WhichHas Grown The Most in General Sector” by HP in 2012.Biometric Visa Kiosks which were developed by KioskInnova for the Qatar Ministry of Interior won theExcellence Prize for Applying Technology at QITCOM2012. Innova was also awarded as “Innovative Integrationfor MOSS Partner” by EMC Documentum.A Turk in the World’s Highest Summits! Tunç FındıkHaving obtained many global achievements in the fieldof mountaineering, Tunç Fındık succeeded in scaling K2,also known as “the mountain of mountains,”, from a routenot used by any other mountaineer since 2008 thanks tosupport from Innova. Innova Information Solutions is themain sponsor of Tunç Fındık. He has completed one of themost important and challenging targets within the 14x8000project in which he targets 14 mountains above 8,000meters.ASSISTTPlaying a significant role in the growth of Turkishoutsources call center market, AssisTT has contributed tothe employment growth in Turkish outsources call centermarket at a rate of 26% by increasing the number ofits employees by 2,057 people. (Source: IMI Turkey CallCenter Research 2011). At the end of 2012, AssisTT hadachieved 50% growth in the number of its employeescompared to 2011 with a total of 9,417 employees.AssisTT serviced 111 million calls totaling 352 millionminutes thanks to the growth in services provided to itscurrent customers as well as new customers added in2012 such as the Turkish Ministry of Health, TUBITAK,the Turkish Ministry of Environment and Urban Planning,and the Turkish Union of Chambers and CommodityExchanges. In 2012, production volume increased by 28%over the previous year.In 2012, AssisTT won the Turkish Ministry of HealthCentral Hospital Appointment System (MHRS) thirdtender covering 1,600 representatives and regarded asone of the biggest projects of call center sector in Turkey.Within the scope of the service, new call center locationswere put into service in Erzurum, Adıyaman, Bingöl andBitlis provinces. In 2012, AssisTT focused on operationaldevelopment activities with the intention of increasingcustomer satisfaction and enhancing MHRS service.In 2012, six new location investments were made byincreasing desk capacity with the intention of achievinggrowth plans and the capacity to be able to serve newcustomers. With six new locations and investmentsrealized in Erzurum, Samsun, Adıyaman, Bingöl, Bitlisand Ordu provinces, the desk capacity of AssisTT wasincreased by 1,642 desks.AssisTT, once again crowned its achievements with anumber of awards. At the Contact Center World 2012Top Ranking Performers Awards organized amongEMEA countries, the company placed second in theBest Customer Services category. At the same awardsorganization, Home – Office assistant application ofAssisTT was awarded a silver medal for “Best Call CenterDesign” and was awarded third prize in the category of“Best Large Scaled Call Center.” Furthermore, AssisTTwas granted a bronze medal in the category of “BestSupport Service” with its 11,820 Technology SupportLines application.ARGELAEstablished in 2004, Argela delivers innovativetechnologies and new generation solutions for telecomsoperators. A wholly-owned subsidiary of Türk <strong>Telekom</strong>,Argela is well-known for its solutions including ArgelaITV, Argela Interactive Avatar, femtocell and small cellsolutions, Argela ADz-on advertisement platform, IN &Applications, Network Performance Monitor and FixedMobile Convergence.Argela carries out R&D with its well-experienced teamand proactively develops technologies for the networks ofthe future. The Company transforms these technologiesinto new generation solutions that will sharpen thecompetitive edge of operators. Headquartered in Istanbul,Argela also has research labs in Ankara.With its “Please Call Me” service launched in May 2012,Argela contributed to the solution of an importantproblem and one which is of top concern to mobileoperators: preventing revenue loss occurred due toprepaid subscribers who cannot originate calls orcannot send SMSs due to credit being totally consumed.Considering that there are nearly one billion prepaidmobile phone users in the world, and considering that ona daily basis 20% of these subscribers cannot originatecalls or cannot send SMSs due to credit being totallyconsumed, the benefit provided by the “Please Call Me”service can be understood easily. This service for the firsttime was taken into service by Claro Chile operator inLatin America.Argela offered a structure in which all number portingprocesses were automated with the intention of realizingthe MNP service that enables subscribers to retaintheir mobile phone numbers when changing from one64TÜRK TELEKOM ANNUAL REPORT 2012
Türk <strong>Telekom</strong> Group Companiesmobile network operator to another within the scope ofprojects launched in April in cooperation with Bakcelland Azerfon, the second-largest and third-largest GSMoperators in Azerbaijan, respectively. In addition, Argelasold to Bakcell the Prepaid Probe product which detectssignals between prepaid networks and helps to monitorperformance.The technology and R&D Company of Türk <strong>Telekom</strong>Group, Argela exports its home made productsbyenriching with the experiences in Türk <strong>Telekom</strong> andTTNET. Providing infrastructures and applications suchas Wiro, Wirofon, Videofon, Tivibu and more in Turkey,Argela has finalized the installation of Argela ITV productfamily which operates in the infrastructure of Tivibu inOmantel, the largest fixed and mobile operator of Oman.Furthermore, Argela developed Twinchat, a tailor-made3-D avatar production and personalization application forsmart phones and tablets.Argela is active in Dubai through its 50% controlledsubsidiary, IVEA Software Solutions FZLLC, and in theUSA with its wholly-owned subsidiary, Argela USA, Inc.Though Argela’s top priority markets are located in theCommonwealth of Independent States countries, theMiddle East and North Africa, the Company also hascustomers in South Africa and southeast Europe.SOBEEHaving joined Türk <strong>Telekom</strong> Group in 2009, SOBEE isa company developing 3D, interactive and multiplayergames. SOBEE also works on real location modeling andsimulation and has made ground-breaking achievementsin this area. The games developed by SOBEE reachhundreds of thousands of people in Turkey and acrossthe world.The global market has an economic size about USD 70billion; this figure is projected to rise to USD 100 billionincluding all participants in the market. While PC box andconsole games market reaching USD 40 billion, the onlineand social games market exceeds USD 20 billion. Todaythe Turkish game market, including all of its sub-sectors,has an economic size of about USD 150-200 million andhas significant growth potential. In Turkey, 70% of PCusers, or nearly 20 million people, prefer to play games.Accordingly, SOBEE aims to become a local companydeveloping games and services suitable to the country’sculture and social dynamics but with universal values.As of 2012, within the scope of the cooperation thatcombines SOBEE’s game knowledge and experience withTTNET’s power to reach millions, new SOBEE games havebeen offered to many users on TTNET’s digital gameplatform, Playstore.One of SOBEE’s prominent projects is IstanbulKıyamet Vakti (“Armageddon in Istanbul”), which is a3D multiplayer game currently online with hundredsof thousands of players and in the process of beingdeveloped further. As Turkey’s first MMORPG (MassivelyMultiplayer Online Role Playing Game), Istanbul KıyametVakti was featured in a documentary by the DiscoveryChannel and reached over 700,000 registered users in2012.Launched by SOBEE in November 2009, I CAN FOOTBALLis the world’s first 11-on-11 soccer game and has reachedover 1 million users in Turkey in a short span of time.Launched by SOBEE in 2011, SüperCan is the first childsuperhero of Turkey; the SüperCan 2 version launched in2012.Developed by SOBEE in 2011, the 1 Man 1 Team gameoffers a team manager experience, from transfer tocompetitor analysis, from training program to the profitand loss statement, and from stadium management toemployee management. The game has been brought intouse in 2012 and studies are under way for developing thegame to cover other countries and languages.SEBİTSebit’s roots go back to research and development (R&D)labs established in TÜBİTAK in 1988. Building on 25years of experience in its field, Sebit offers national andinternational education solutions that meet individual needsand provide social benefits. Having developed numerouseducation solutions since its inception, Sebit has surged topre-eminence not only in Turkey but also internationally.Sebit’s most popular cross-border education solution,Vitamin, is an education support service accessible online.Designed with advanced visuals, Vitamin features lessonsin various subjects, interactive exercises, experimentsand maps, as well as tests prepared with advancedmeasurement/assessment methods. Vitamin is compatiblewith the curriculum of the Ministry of National Education,and its target audience is not only parents, students, andteachers from elementary schools and high schools butalso school principals.By the end of 2012, the website, www.vitaminegitim.com,attracted 3 million individual users and a monthly averageof over 50 million page views. Vitamin Vittrin, whichincludes more than 60 education packages, is the firsteducational application store in which Vitamin memberscan subscribe to every kind of educational resource andapplication they need.Today, Vitamin is used in six countries: Turkey, USA,Malaysia, Saudi Arabia, China and Mexico. In the nearfuture, it will be integrated into the education systems ofSouth American countries such as Argentina and Brazil,and of the Middle East, such as Egypt. Vitamin has a strongreputation in the US market.Another professional development and sharing platformof Vitamin, Vitamin Öğretmen (“Teacher”) Portal wasdeveloped for teachers in elementary schools and juniorhigh schools. The portal brings together academicians andteachers via live training seminars organized through virtualinteractive classes and teachers can access live broadcastsof symposia and other events with just a simple click.Sebit develops cloud based solutions using tablet PCs ininteractive education with its R&D activities. Not only doesthe company support the Fatih Project, one of the largesteducation transformation projects of the world, but it alsoaims to provide solutions for developing the private schoolmarket and to expand its market by utilizing these in othercountries of the world.One of the most important results of these R&D activitieswas the educational search engine launched atwww.egitim.com address in the fourth quarter of 2012. Asafe service, by which students and teachers can searchcontents related to education and sort the results basedon various criteria such as grade level, type of content, andmore, egitim.com is a first in Turkey. Furthermore, it hasbecome a portal that will be a pioneer in the world.Sebit adds a new dimension to education by reachingabout 2 million users in Turkey and six countries indifferent continents with Vitamin, and about 300,000users in over 500 schools across the USA with AdaptiveCurriculum.Prepared in Turkey in English, Adaptive Curriculum hasbeen modified for the different curricula of various USstates. The powerful math and science content of AdaptiveCurriculum has been launched onto the market in WindowsStores with VBooks developed with a brand new approach.VBook can be defined as a self-creating new generationeBook application offering a customizable learningexperience. Thanks to the contents developed for Windows8, the applications can be purchased separately based onneeds.Sebit’s adult training service is ProG, a personaldevelopment portal. This platform deploys remote trainingand Internet technologies to deliver comprehensiveand certified seminars at very attractive prices toundergraduates, new graduates, young professionals andhobby enthusiasts.66TÜRK TELEKOM ANNUAL REPORT 2012