13 Chapter 2: Critical Literature Review 2.1 ... - Dissertation

36• Provision of the highest standards of healthcare, with an emphasis on training andmanagement toward achieving said goals• Provision of services according to the preferences of the patients, their families or thosewho take care of them• Working with private, public, and third sector organizations to provide improvements inhealthcare for the interests of their patients• Providing the best healthcare indicative of public funding• Accepting accountability for its decisions regarding the organization and the patients andthe communities it serves (Department of Health, 2009).2.14 Previous StudiesA survey conducted by the job evaluation handbook of approximately 1,000organizations concerning their job evaluation methods had a response rate of 33 percent with 316organizations responding. According to the book, 24 percent of the respondents were from thepublic sector, 33 percent from the private manufacturing sector, 36 percent were from thevoluntary sector, and 7 percent were described as being from another sector altogether. Thesurvey showed that 59 percent of these organizations employed 500 people or more, 32 percentemployed between 100 and 499 people, and 8 percent employed between 50 and 99 people, with1 percent employing less than 50 people (Armstrong and Baron, 1995, pp.13-35).Of these respondents, a total of 55 percent were found to use job evaluation techniques.Of these, 66 percent were in the public sector, 52 percent were in the private sector, and 55percent were respondents who described themselves as being from another sector.