20 Corporate Social Responsibility Statement <strong>Aer</strong> <strong>Lingus</strong> Group Plc – Annual Report <strong>2009</strong><strong>Aer</strong> <strong>Lingus</strong> School’s Art Competition prize winner Aoife Harvey pictured with her winning design and her classmates from St Colmcilles Primary School, Claudy.Air Safety<strong>Aer</strong> <strong>Lingus</strong>’ Air Safety Office acts as anindependent monitor of air safety riskmanagement. This office focuses on accidentprevention and hazard and risk analysis andalso promotes best practice and awarenessthroughout the Group. The Air Safety Officeis also responsible for management of FlightData Monitoring. This is a safety processwhereby flight performance is regularlymonitored to identify any areas of risk and isused in both operational and maintenanceplanning. The Air Safety Office operates theGroup’s Air Safety Reporting System, itsIncident and Happening Database and aconfidential air safety <strong>report</strong>ing system.<strong>Aer</strong> <strong>Lingus</strong> participates in a numberof International Air Safety Organisationsincluding IATA, the IAA Safety ManagementWorking Group, the United KingdomFlight Safety Committee, the Flight SafetyFoundation, the Runway Safety Committeeand the National Bird Hazard Committee.Through its involvement with the internationalaviation community, <strong>Aer</strong> <strong>Lingus</strong> enhancesits safety awareness by means of informationsharing, ensuring that at all times the Groupis fully compliant with international bestpractice in the safety arena.Health and SafetyThere is a well established Health and SafetyOffice, which focuses on workplace safety,health and welfare. This office co-ordinatesthe implementation of health and safetypolicy throughout <strong>Aer</strong> <strong>Lingus</strong>. The officealso develops Group policy. The Healthand Safety Office focuses on accidentprevention via a hazard and risk assessmentprogramme, runs a continuous programmeof health and safety training in consultationwith line departments, advises departmentson development of health and safety andmanages incident <strong>report</strong>ing and investigationprocedures. It is <strong>Aer</strong> <strong>Lingus</strong> policy to haveas a constant objective the creation andmaintenance of a safe working environmentfor its staff and the Group has a SafetyStatement, based on all relevant legislationand regulations, which specifies how thisshould be implemented. Annual reviewsare carried out to ensure compliance andsystem effectiveness.<strong>Aer</strong> <strong>Lingus</strong> Health and Safety personnel aremembers of a number of safety organisationsincluding; the Institution of OccupationalSafety and Health, the International AirTransport Section of the US National SafetyCouncil, and the Aviation Ground SafetyCouncil (UK). The Health and Safety Advisoris one of the employer representative’s onthe Manual Handling Advisory Group forthe H.S.A. In addition, the Group operatesan Employee Assistance Programme (EAP),which is a resource that provides educationto staff on matters pertaining to health andinformation to facilitate improved attendancemanagement.
Corporate Social Responsibility Statement <strong>Aer</strong> <strong>Lingus</strong> Group Plc – Annual Report <strong>2009</strong>21School’s Art Competition – pictured: St Colmcille’s Primary School P6 classalong with teacher, Mrs Logue, <strong>Aer</strong> <strong>Lingus</strong> cabin crew member, June Courtenageand <strong>Aer</strong> <strong>Lingus</strong> Business Development Manager, Andrea Hunter.Pictured at the departure of the special <strong>Aer</strong> <strong>Lingus</strong> GOAL Relief flight to Haiti at Dublin Airport, Friday 22 January, were from left:David El Masri, Aircraft Loader, Declan Kearney, Head of Customer Service, Helen Hempenstall, Cabin Crew, John O’Shea, Chief Executive of GOAL and Alison Moran, Cabin Crew.The Airbus A330 aircraft, St Ronan, flew directly from Dublin to La Romana airport in the Dominican Republic to deliver over 25 tonnes of much needed emergency medical and food suppliesto earthquake survivors in Haiti. The flights also carried 15 doctors and volunteers to Haiti. <strong>Aer</strong> <strong>Lingus</strong> employees volunteered their time to organise the special flight which was in co-operationwith the Irish aid agency GOAL.Quality AssuranceThe Quality Management System includesboth technical and operational activities. Itperforms the oversight and audit functionof <strong>Aer</strong> <strong>Lingus</strong> and contracted organisationsin order to comply with the requirementsof EASA (European Aviation Safety Agency)and JAR (Joint Aviation Regulations).Security<strong>Aer</strong> <strong>Lingus</strong> ensures that staff are madeaware of the need for a high level of securityat all times. The Group’s Corporate SecurityOffice acts in an advisory and consultativecapacity in relation to all aspects of securityand provides management with generalguidelines in relation to security and lossprevention. The aim of aviation security is toprotect passengers, crew, staff, and membersof the public and civil aviation in generalfrom acts of unlawful interference.<strong>Aer</strong> <strong>Lingus</strong> ensures that both directlyemployed staff and handling agents are madeaware of the need for a high level of securityat all times. <strong>Aer</strong> <strong>Lingus</strong> achieves this aim bycompliance with all aviation securitystatutory and regulatory requirements injurisdictions where operations areundertaken. We fully co-operate with lawenforcement agencies and adopt a proactiveapproach to the development of bestpractice in all areas of aviation security.<strong>Aer</strong> <strong>Lingus</strong> continues to ensure its DisruptivePassenger Policy is followed. This policy hasbeen made available to all staff and handlingagents to minimise disruption to passengersand prevent and detect behaviour thatcauses discomfort, inconvenience, or injuryto other passengers or the crew.Security forms part of the IOSA programme andagain in <strong>2009</strong> <strong>Aer</strong> <strong>Lingus</strong> received confirmationof its successful compliance with its IATAOperational Safety Audit (IOSA).Staff<strong>Aer</strong> <strong>Lingus</strong> recognises the importance ofthe contribution made by staff in deliveringcontinuous improvement in organisationalperformance and results and values theknowledge, skills and experience ofemployees. <strong>Aer</strong> <strong>Lingus</strong> supports trainingand development of staff to ensure thesafe and efficient operation of the business.Recruitment<strong>Aer</strong> <strong>Lingus</strong> policy on recruitment and selectionis to provide the organisation with the peoplehaving the skills, competencies and aptitudeto meet our strategic objectives; to provideequal access to all qualified candidates andavoid all forms of discrimination; and to selectthe candidate most suitable for the job inquestion on the basis of pre-set criteria. TheGroup fills vacancies through the provisionof opportunities for existing staff to progresswithin the organisation, combined with therecruitment of specific expertise and skills