Fire Service Brochure - Siemens Building Technologies

Your single sourceFor complete fire and life safety testingand maintenanceEliminate the hassle of managing multiple life-safetyvendors and enjoy the benefits only Siemens canprovide. With one service agreement, consolidateall of your testing and maintenance processes,including scheduling and documentation. Testingand maintenance services can include:• Fire alarm testing and maintenance according toNFPA and local standards, for Siemens and non-Siemens fire alarm systems.• Sprinklers, kitchen hoods, portable extinguishers,fire pumps, backflow preventers, exit signs,emergency light systems and clean agent firesuppression systems (such as FM-200 and Halon)Why can’t I just find one companythat’s the best at servicing all ofmy fire and life safety systems?423671551089Siemens Fire SafetyBuilding Technologies Division8 Fernwood RoadFlorham Park, New Jersey 07932973-593-260011© 2009 Siemens Building Technologies, Inc. All rights reserved. Printed in the USA. FIRESERV11081. Portable extinguishers2. Emergency light systems3. Exit signs4. Sprinklers5. Fire alarm testingand inspection6. Elevator monitoring7. Kitchen hoods8. Backflow preventers9. Fire pumps10. Monitoring11. Clean agent fire suppressionsystems (such as FM-200and Halon)http://www.us.sbt.siemens.com/FISFire Services: Customized testing and maintenance packagesfor any system, from the industry leader in fire safety.Answers for infrastructure.

Start with the Performance PackageThe service youdeserve, forthe protectionyou demandBuilding your AdvantageServices agreementExactly what you need,exactly when you need itWorking with our trained experts,you mix and match levels ofservices and coverage that meetthe requirements of your budget,staff, support and goals. EachAdvantage Service agreementstarts with the following steps >Start here >Select >Select added coverage and servicesMonitoringIn the event of an emergency,this service will notifyauthorities and direct firstresponders to the properlocation, while keeping youupdated on the situation,wherever you are. Using aUL-certified Central MonitoringStation, we provide electronicsurveillance of your facility 24/7.Customer CoachingWe can provide in-persontraining to help your customerslearn to perform basicmaintenance and service tasks.• Full code-compliant test and inspect services(meet local, state and nationally recognizedtesting requirements)–offered for all Siemensand non-Siemens fire alarm systems• Written report of all services performed• Life Safety Log Book• Sensitivity testing of all conventional andaddressable smoke detectorsSystem and Audit ReportsGet the oversight and controlyou need with comprehensivereporting services.Labor and Parts CoverageChoose the level of service thatfits your goals and budget. Foreven greater flexibility, youcan choose labor and servicecoverage separately.Our Partial Labor Coverageoption provides crucial peace ofmind for normal working hoursof 8:00 am to 5:00 pm, Mondaythrough Friday (excludingholidays).For total protection, chooseour Full Labor Coverage option,which provides access to ourrepair personnel 24 hours a day,7 days a week.With Partial Parts Coverage, youhave the flexibility to specify whichparts are covered. Your contractcovers the cost of replacementfor the parts selected.When your entire system iscritical, choose our Full PartsCoverage option. All parts are fullycovered and your contract coversthe cost of replacing any part.A tradition of superior customer service. For more than 150 yearsSiemens has steadily built a global reputation for superior, customerorientedsystems and services. We have consistently worked todevelop long-lasting partnerships with customers in more than 190countries across the globe. This range of experience allows us to offerfire safety services that are unparalleled in the industry.A service solution for every systemAs you’d expect, our Siemens fire serviceprofessionals are experts at servicing Siemensfire systems. What you might not know is thatwe can test and maintain almost any makeor model of fire alarm system, thanks to theextensive training our technicians receive atour third-party training lab. Whichever brandof fire system you’ve chosen, now you canchoose the world’s best service program tokeep it running better for longer.The safety they deserveHave you thought about the devastatingeffect a fire can have on your people, yourbusiness or your assets? We have. To protectthem, you need the peace of mind knowingyour fire system is ready for any emergency.We offer fire alarm and life safety services inflexible service programs that are customizablefor any budget or requirement, from simplecompliance inspections to comprehensivemaintenance of your fire alarm system.The Siemens Service AdvantageThe industry’s most highlytrained professionalsOur technicians are factory trained,NICET-certified and backed by thepower and resources of Siemens,the only fire service company in theworld to train technicians to testand maintain all major brands offire alarm systems.Local experts backedby global resourcesWith Siemens, you’re never alone.Our local branches are staffed byfriendly experts who understand yourspecific needs, and backed by theresources of the world’s largest andmost experienced manufacturer of firedetection and life safety equipment.That’s a combination that results inunmatched customer service, andmuch-needed peace of mind.Industry-leading innovationsWe have been bringing innovation andquality to fire and life safety systemslonger than any other company:more than half a century. During thattime, we’ve been the first to offertechnologies that are now standardequipment for the entire industry,including ionization smoke detectors,addressable systems, intelligent analogaddressable systems and applicationspecificsmoke detectors.Choose one >Add more >Choose Guaranteed Response TimeBronzeStandard responseFor customers who onlyexperience minimal impact tothe overall operation of theirfacility in case of a systemfailure. Siemens will respond asquickly as possible in betweenscheduled service calls.Silver4-hour emergency phoneresponse (on-site next businessday for emergency and nonemergencycalls.)An economical choice forcustomers who need samedayresponse to minimize thedowntime of building systemsand equipment.Gold2-hour emergency phoneresponse (emergency on-siteresponse within 4 hours, normalresponse within 24 hours, 24hours a day, 7 days a week.)The ideal choice for guaranteedfast response time in case ofsystem failure.Add additional fire and life safety equipment• Sprinklers• Kitchen hoods• Fire pumps• Portable extinguishers• Emergency lights/exit signs• Backflow preventers• Clean agent fire suppression (FM200, Halon, etc.)Platinum2-hour emergency phoneresponse (emergency on-siteresponse within 4 hours, normalresponse within 8 hours, 24hours a day, 7 days a week.)Designed for customers whoexperience serious businessinterruptions if their criticalbuilding systems fail. Get prioritytreatment with our fastestguaranteed response time.