opportunity - Borough Council of King's Lynn & West Norfolk

GUIDE TO ACCOMMODATION
QUALITY GRADINGS
QUALITY-ASSURED
ACCOMMODATION
All the accommodation in this
brochure has been quality assessed
by either Visit Britain (Enjoy England) or
the AA, or has recently applied for a
rating and is awaiting assessment.
Accommodation is inspected by an
impartial assessor and is awarded one to
five stars to reflect the overall quality of
the experience. For details of assessment
criteria and ratings please visit
www.enjoyengland.com or
www.theaa.com.
SERVICED
There are two grading schemes:
Hotels
In addition to the star grading, hotels are
graded in the following categories: Hotel;
Small Hotel; Country House Hotel, Metro
Hotel, Town House Hotel; Budget Hotel.
Guest accommodation
In addition to the star grading, guest
accommodation is graded in these
categories: Guest accommodation; Bed &
breakfasts; Guest houses; Inns;
Farmhouses; Restaurants with rooms.
Special awards
Hotels and guest accommodation
which meet exceptional
quality standards can be awarded Gold
and Silver awards by Visit Britain or red
and yellow star awards by the AA.
Food awards
AA Rosettes can be awarded to
establishments offering outstanding
food. Visit Britain also now allocates
‘breakfast awards’.
COMPLAINTS Always try to let the proprietor/
manager of an establishment know about any
concerns or difficulties you are encountering. For
any issues that remain unresolved that you would
like to bring to our attention, please write to:
SELF-CATERING
Self-catering accommodation is graded 1
to 5 stars based on an overall assessment
of the layout, quality, range and cleanliness
of the property and its facilities.
Hostels
Includes youth hostels, independent
hostels, bunkhouses and camping barns.
Hostels are graded one to five stars.
Higher rated accommodation often
provides en-suite rooms.
Holiday, Touring and Camping Parks
and Holiday Villages
Visit Britain awards star ratings reflecting
the overall quality of parks from one to
five stars. The AA awards Pennants on a
five point scale according to their style
and range of facilities.
OTHER QUALITY SCHEMES
Welcome schemes
These UK-wide
schemes give
walkers, cyclists, pet owners and families
the confidence that they are booking
quality accommodation that meets their
particular needs. Simple common criteria
for the scheme have been introduced
along with several activity-specific
requirements. For more information visit:
www.enjoyengland.com
Welcome to Excellence
Where you see this logo it
means that at least 50% of the
staff at an establishment have attended
at least one high quality customer care
training course organised by East of
England Tourism.
For Visit Britain (Enjoy England) ratings:
Quality in Tourism, Security House,
Alexandra Way, Ashchurch, Tewksebury,
Gloucestershire GL20 8NB
email: qualityintourism@uk.g4s.com
ACCOMMODATION 17
THE NATIONAL ACCESSIBLE
SCHEME
The National Accessible Scheme for selfcatering,
parks and serviced
accommodation includes standards for
hearing and visually impaired guests
(visit www.enjoyengland.com) in
addition to standards for guests with
mobility impairment (see below).
Mobility
Level 1 – Typically suitable for a
person with sufficient mobility
to climb a flight of steps but would
benefit from fixtures and fittings to
aid balance.
Level 2 – Typically suitable for a
person with restricted walking
ability and for those that may need
to use a wheelchair some of the
time.
Level 3 (independent) –
Typically suitable for a person
who depends on the use of a
wheelchair and transfers unaided to
and from a wheelchair in a seated
position.
Level 3 (assisted) – Typically
suitable for a person who
depends on the use of a wheelchair
in a seated position. They can
require personal/mechanical
assistance to aid transfer (e.g. carer,
hoist).
Access exceptional –
Attained by providing for
all levels of mobility impairment
listed above with reference to British
Standards BS 8300:2001 as well as
fulfilling additional, more
demanding requirements.
WEST NORFOLK
HOSPITALITY ASSOCIATON
Member establishments are
regularly inspected by the Association,
and must comply with the Association’s
high standards.
For AA ratings:
The AA, 14th Floor Fanum House,
Basing View, Basingstoke RG21 4EA
email:HotelServicesCustomer
Support@theAA.com
WEST NORFOLK HOS
TALITY ASSOCIATION
P I