2006-2007 Annual Report - Santa Rosa County

aBreakdownof EmergencyCommunicationsCallsAnswered9-1-1 calls: 56,758Administrative calls:55,806Calls DispatchedFire Departments:10,460Emergency MedicalServices: 13,637Other:Animal Control,EmergencyManagement, andSearch and Rescue:1,162Fiscal Year 2006/2007 Highlights• Dedicated position for leadership and oversight (Emergency Services Coordinator)• Contract management for new EMS provider.• Monitor daily EMS response times and fire service responses.• Provided input/direction for EMS posts and deployment plan.• Worked directly with new unified medical director to ensure all respondersare providing efficient services by standardizing protocols and conducting qualityimprovement reviews.• Formed Executive Fire Services Group consisting of MSBU Chiefs and two citizenadvisors appointed by the county commission.• Developed five to ten year plan.• Conducted a review of all fire apparatus and equipment.• Provided guidance to and developed standardized plans for MSBU firedepartments in a collaborative effort to optimize tax dollars.• Implemented a bulk purchase plan.• Implemented a quality assurance program.• Developed inventory, budget and expenditure procedures for greater accountabilityof funds, equipment and supplies.• Developed plan to allow for greater citizen input in budget development andexpenditures of MSBU fire departments.9-1-1 and Emergency Communications•P•data base.ublic Services DepartmentThe 9-1-1 Emergency Communications Center is responsible forensuring our citizens can access the twenty-four hour dispatch centerby dialing one universal number (9-1-1) and have the appropriateemergency responder dispatched. All 9-1-1 calls are answered in ourcenter with the exception of calls originating from landline telephoneswithin the City of Gulf Breeze. Our center dispatches all emergencyresponders with the exception of law enforcement. Any transferred9-1-1 call occurs using a one button transfer process. The 9-1-1dispatcher stays on the line until voice contact is made between thecaller and the appropriate law enforcement agency.Fiscal Year 2006/2007 Highlights• Upgraded 9-1-1 equipment in the emergency communications center and thesheriff’s office to maintain up-to-date technology.• Completed installation of equipment to provide phase II wireless services to ensurewhen a cell phone caller who dials 9-1-1 , the cell phone will provide a location forthe call to dispatch Note: Make sure your cell phone is phase II compliant with yourcellular service provider.• Conducted phase II testing with cellular service providers.• Oversaw the installation of a 300 foot communications tower in the northern end ofthe county to improve communications for emergency responders (funded by ICP).• Installation of two radio receiver sites to improve portable radio coverage forresponders.Added one additional channel to be used primarily by disaster response team duringemergency situations to improve interoperability issues.Corrected 65 address discrepancies and 182 street name or range errors in the 9-1-116