2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/07/20/BC-FTD/2002011/07/20/BC-FTD/2012011/08/23/BC-FTD/202Consumer Zvs. Company BConsumer Avs. Company CConsumer Bvs. Company DOn 20-07-11, the Commission received a complaint from Consumer Zagainst Company B, regarding the non refund of a deposit of $500.00 thatshe had paid to Company B for a vehicle worth $50,000.00. Thecomplainant informed FCC that she returned to Company B on 15-05-11,informing Company B that she would like a refund of the deposit as she hadfound another vehicle which was much cheaper at Company X but thecompany refused to provide the refund. FCC mediated the matter and therespondent offered to refund $250.00, 50% of the deposit. The complainantwas informed of the offer and she accepted the offer. The refund was doneand both parties signed the terms of settlement.On 20-07-11, the Commission received a complaint from Consumer Aagainst Company C. The complainant informed FCC that he had bought aticket to travel to Koro Island from Nausori. Consumer A decided to go byboat and approached Company C for a refund and the company refused.FCC formally wrote to the respondent, informing them of the issue andseeking a response. A response was received informing FCC that agovernment department was handling the issue. The above was conveyedto the complainant and the case was closed.On 23-08-11, the Commission received a complaint from Consumer B,regarding the purchase of a clutch plate and a pressure plate fromCompany D. The complainant informed FCC that the item was purchasedand it was sent via Air Freight to Labasa where the customer received it.The customer later reverted, claiming that the parts supplied did not matchthe specifications. The respondent was informed about the issue and theywere asked to leave the parts at the premises as the respondent would lookinto the matter. The parts were left at the respondent’s premises and theConsumerProtection &Unfair PracticesSection 88No Breach of Commerce CommissionDecree 2010Division 1 -Warranty Section 115Page89of236