2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/08/11/BC-FTD/1942011/08/10/BC-FTD/195Consumer Uvs. CompanyWCompany V vs.Company X(Fiji’s only 3GNetwork)On 11-08-11, the Commission received a complaint from Consumer Uagainst Company W, regarding the non-payment of dalo supplied for export.She also informed FCC that the respondent under weighed their dalo andpaid a lower amount based on the weight. FCC after making its assessmentand analysis formally informed the complainant that the weight issue did notfall within the ambit of FCC and she may have to lodge her complaint withthe Department of Weights & Measurements and she may also have tolodge her claim with the Small Claims Tribunal for non-payment of the dalosupplied.On 10-08-11, the Commission received a complaint from Company Vagainst Company X. The main issue of Company V was the advertisementspublished by Company X that appeared in the press recently and on largesized billboards throughout the country that stated that Company X was“Fiji’s only 3G Network”. According to Company V, that was not correct andwas potentially misleading. Company V in their letter stated that Company Vhad a 3G network live and the network was accessible by all Company Vcustomers located in their 3G coverage area that had 3G enabledhandsets. FCC formally wrote to the respondent informing them of the issueand seeking a response. A response was received, informing FCC that therespondent had launched its 3G Network in 2008 and since then a numberof marketing Communication materials were put to inform the consumers onthe same. FCC after making its assessment on the issue and responsedirected the respondent to pull down all the related advertisements and thiswas done by the respondent.ConsumerProtection &Unfair PracticesSection 75 & 76ConsumerProtection &Unfair Practices Section 78Page87of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/08/17/BC-FTD/1972011/08/17/BC-FTD/1982011/08/17/BC-FTD/199Consumer Wvs. InstitutionYConsumer Xvs. CompanyZConsumer Yvs. Company AOn 17-08-11, the Commission received a complaint from Consumer Wagainst Institution Y. The complainant informed FCC that Institute Y hadcharged him a $15 fee for the encashment of a cheque drawn from InstituteY. FCC after its assessment and analysis formally referred the matter to thefinancial sector regulator for their investigation. FCC also informed thecomplainant that his complaint had been referred to the financial sectorregulator for further investigation.On 17-08-11, the Commission received a complaint from Consumer Xagainst Company Z, regarding problems with a purchased MFC-7340 tonerthat resulted in the printer misprinting documents. FCC followed-up with therespondent on the matter and the next day an email was received from thecomplainant informing FCC that they were withdrawing the case as therespondent had replaced the toner.On 17-08-11, the Commission received a complaint from Consumer Yagainst Company A, regarding a Galaxy Aluminium Ladder (4 steps 20-30)which was purchased from Company A at the cost of $52.00. Thecomplainant informed FCC that when the ladder was purchased, they wereinformed that it could hold the weight of 100kg. The complainant tried to testthe capacity of the ladder and found it dangerous and uncertain. FCCmediated the matter and the respondent refunded the amount of $52.00which was accepted by the complainant and the matter was closed.No Breach of Commerce CommissionDecree 2010Consumer Protection & UnfairPracticesConsumer Protection & UnfairPracticesPage88of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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1.0 FAIR TRADING DEPARTMENT1.1 Over
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Figure 1: FTD Cases - Breakdown in
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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