2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/08/08/BC-FTD/1902011/08/08/BC-FTD/191Consumer Svs. Company PConsumer Tvs. Company QOn 08-08-11, the Commission received a complaint from Consumer Sregarding an unrecorded deduction made on her account, which wastransferred from her Bank account. The complainant informed FCC that shehad purchased building materials on Hire Purchase from Company P andher payments was made through a monthly bank deduction of $89.00 fromher Bank account. The bank deduction was transferred to Company P on27 June 2011. On 25 July 2011, the Bank deducted $89.00 from heraccount; unfortunately the transferred amount received on 28 July 2011 byCompany P was only $55.00. The $34.00 difference was not recorded byCompany P. FCC formally wrote to Company P informing them of the issueand seeking a response. A response was received informing FCC that itwas an error on Company P’s end and that the necessary adjustments hadbeen made to rectify the error. A confirmation was received from thecomplainant and the case was closed.On 08-08-11, the Commission received a complaint from Company Tregarding deals which he made with Company Q for the purchase of a 40ftContainer. The complainant informed FCC that he bought the 40ft containercontaining tyres (1156 tyres) worth $38,000 from Company Q. AfterConsumer T paid the amount, Company Q failed to release the Container.Company Q stated that the reason why they were still holding on to theContainer was that the freight company that had shipped the Container fromoverseas had yet to pay them the sum of $14,881.01. The respondent wasrefunded $20,000 but was yet to receive the balance amount of $18,000.FCC mediated the matter and the respondent refunded $18,000 to thecomplainant and the case was closed.ConsumerProtection &Unfair Practices Section 75ConsumerProtection &Unfair Practices Section 75 and 83Page85of236