2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/07/19/BC-FTD/179Consumer Jvs. CompanyG$80.62 was charged to her account. FCC formally wrote to Company Finforming them of the issue and seeking a response. A response wasreceived, informing FCC that the total outstanding balance on the accountwas $80.62, which was for the month of April, May and June 2011 and thecomplainant would have to clear her account as it was an appropriate bill.The above was conveyed to the complainant and the case was closed.On 19-07-11, the Commission received a complaint from Consumer Jagainst Company G. The complainant informed FCC that he had bought adual sim mobile phone from Company G on 25-03-11, and was given a 3months warranty for the phone. On 21-06-11, the Complainant experiencedproblems with the phone speaker, which was not functioning properly. TheComplainant, therefore, lodged his concern at Company G, whereby, thephone was taken for inspection. The phone was repaired and returnedtwice; however, the problem was not solved. Once the complaint waslodged, FCC mediated the matter and the respondent replaced the phone.A confirmation was given by the complainant and the case was closed.ProvisionsBreachedDivision 1 -Warranty Section 116Page80of236