2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/07/06/BC-FTD/1752011/07/19/BC-FTD/1762011/07/19/BC-FTD/178Consumer Gvs. Company DConsumer Hvs. Company EConsumer Ivs. Company FOn 06-07-11, the Commission received a complaint from Consumer Gagainst Company D regarding the land she had purchased at Nadi BackRoad Subdivision. The Complainant informed FCC that she was not willingto continue with the deal due to the incomplete status of the subdivision andrequested for the full refund of $10,000, which was paid as the deposit.FCC after making its assessment and analysis formally informed thecomplainant that the matter did not fall within the jurisdiction of FCC andthat she may have to engage her lawyers to recover the sum of $10,000.On 19-07-11, the Commission received a complaint from Consumer Hagainst Company E, regarding the billing for the customer’s account withCompany E which was supposed to be closed in March 2011 after paymentof the arrears. An offer was made to Consumer H by Company E to waiveall remaining charges for the last four months and that no bills to bereceived from Company E. FCC mediated the matter and Company Ewaived all the charges and the account was closed.On 19-07-11, the Commission received a complaint from Consumer Iagainst Company F. The complainant informed FCC that her internetconnection had been disconnected since May 2011. However, the internetusage bill continued to come in her mail with accumulated charges forinternet usage. The Complainant had paid $102.60 on 09-02-11 afterdisconnection. She informed that she did not use the internet for the monthof May and June 2011. However, bills for the two months amounting to$69.42 andNo Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 75Section 75 & 76Page79of236