2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/07/07/BC-FTD/1712011/07/11/BC-FTD/172Consumer Dvs. Company ATenant A vs.Landlord BOn 07-07-11, the Commission received a complaint from Consumer Dregarding the capital cost charged by Company A for the development ofprojects. Consumer D had opted for 75% non-refundable in 2008. CompanyA provided a revised cost of the extension of power supply in stage 3 of thesame subdivision with an upfront payment, which was based on a 100%refundable contribution in 8 years. The Complainant requested if there wasa more conventional approach to address the issue which would be ofassistance to consumers. FCC after its assessment and final analysisformally informed the complainant that the FCC Determination on CompanyA Capital Costs still stands and it will be up to Consumer D and Company Ato negotiate for the payment method and arrangement of the capital cost tothe agreement and satisfaction of both the parties. The Commission wouldplay no part in the same as this was entirely between Company A andConsumer D. Based on the above, the case was closed.On 11-07-11, the Commission received a complaint from Tenant Aregarding two weeks’ notice given by B, their landlord, to vacate thepremises by 11-07-11. FCC made an official visit to Landlord B to have ameeting with the Director. After a long discussion the Tenant was called tobe part of the mediation. After the discussion, both parties agreed to thefollowing:1. The tenant to pay a total sum of $1096.17 as a rent for 17 days;and2. The tenant to vacate the premises by or before 17 July 2011.Both parties signed an agreement and the case was closedRestrictive TradePracticesConsumerProtection &Unfair PracticesSection 66Section 76Page77of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/20/BC-FTD/1732011/07/14/BC-FTD/174Consumer Evs. Company BConsumer Fvs. Company COn 20-06-11, the Commission received a complaint from Consumer Eregarding the repair of a phone by Company B. The complainant informedthat after the phone was repaired, some of the buttons of the phone werenot working and $15.00 was paid for the service. The complainant wasseeking to get a refund. FCC mediated the matter and the respondentrefunded $15.00, which was charged as labour cost to the complainant. Thecase was closed.On 14-07-11, the Commission received a complaint from Consumer Fagainst Company C, regarding nonpayment for the repairs of a damagedexcavator. Consumer F informed FCC that one of their excavators wasdamaged while working at one of the work sites at the Khalsa Road LowCost Housing Project on 11 May 2011. Company C had been arranging forthe repairs to be done by another company and the excavator was taken tothat Company after their advice as Consumer F paid a premium of$56000.00 for insurance to cater for plants and machinery at their site.However the Complainant was facing difficulties in getting the repair doneon a timely basis. FCC mediated the matter and Company C repaired theExcavator. A confirmation was given by the complainant and the case wasclosed.ConsumerProtection &Unfair PracticesSection 84ConsumerProtection &Unfair Practices Section 75Page78of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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1.0 FAIR TRADING DEPARTMENT1.1 Over
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Figure 1: FTD Cases - Breakdown in
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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