2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/07/05/BC-FTD/1672011/07/04/BC-FTD/168Consumer Avs. Company XTaxi OperatorsVs. Company ZOn 05-07-11, the Commission received a complaint from Consumer Aagainst Company X, regarding services provided by Company X during apower outage and frequent electricity fluctuations in Natabua, Lautoka. Thecomplainant informed FCC that he lives in Lautoka, pretty close toCompany X’s headquarters and frequent electricity fluctuations were acommon problem in that area. This was becoming a common occurrence.On 04-07-11, there was a power outage in the area at about 4.00pm. TheComplainant did not know how long it lasted but when he reached homefrom work at about 6.00pm he was told by his family members that thepower had been out since 4.00pm. He contacted Company X several timesbut nothing was done by Company X. FCC contacted Company X and thepower was connected on the next day and a confirmation was receivedfrom the complainant on the same.On 04-07-11, the Commission received a complaint from a Group of TaxiOperators against Company Z, regarding high base fees. The Taxioperators informed FCC that previously they used to pay $30 per week andthe current owner has increased the same fee to $37.50 per week.FCCmediated the matter and Company Z agreed to a base fee of $34.50VIP perweek. FCC formally informed the complainant of the outcome and the casewas closedRestrictive TradePracticesSection 66ConsumerProtection &Unfair Practices Section 76 & 84Page75of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/01//BC-FTD/1692011/07/05/BC-FTD/170Consumer Bvs. Company YConsumer Cvs. Company ZOn 01-06-11, the Commission received a complaint from Consumer B. Themain issue raised by the complainant was that Company Y had been billingthem daily for weather text messages. The complainant claimed that he didnot subscribe for the service. The complainant also mentioned that hereceived three text messages continuously. His bills also showed thesame. FCC mediated the matter and Company Y reimbursed $69.28 to thecomplainant and an undertaking was given that such conduct would notoccur in the future. The case was closed.On 05-07-11, the Commission received a complaint from Consumer Cagainst Company Z regarding the delay in the installation of Company Z’sInfrastructure throughout an Estate & Resort for the availability ofconnection to 240VAC mains electricity. FCC formally wrote to Company Z,informing them of the issue and seeking a response. Company Z informedFCC that they would complete the work without any additional cost to thecomplainant. This was conveyed to the complainant. The Commission wasalso informed that the work for the development at the Estate wasscheduled for 24-11-2011. FCC notified this to Consumer C. Later FCCreceived an email from Company Z informing FCC that all the pending workhad been completed. On 07-12-2011, the Commission sent an email toConsumer C informing him that the issue had been resolved since allconstruction works were done correctly. Based on the above, the case wasclosed.ConsumerProtection &Unfair Practices Section 75ConsumerProtection &Unfair PracticesSection 76Page76of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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1.0 FAIR TRADING DEPARTMENT1.1 Over
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Figure 1: FTD Cases - Breakdown in
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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