2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/07/05/BC-FTD/1672011/07/04/BC-FTD/168Consumer Avs. Company XTaxi OperatorsVs. Company ZOn 05-07-11, the Commission received a complaint from Consumer Aagainst Company X, regarding services provided by Company X during apower outage and frequent electricity fluctuations in Natabua, Lautoka. Thecomplainant informed FCC that he lives in Lautoka, pretty close toCompany X’s headquarters and frequent electricity fluctuations were acommon problem in that area. This was becoming a common occurrence.On 04-07-11, there was a power outage in the area at about 4.00pm. TheComplainant did not know how long it lasted but when he reached homefrom work at about 6.00pm he was told by his family members that thepower had been out since 4.00pm. He contacted Company X several timesbut nothing was done by Company X. FCC contacted Company X and thepower was connected on the next day and a confirmation was receivedfrom the complainant on the same.On 04-07-11, the Commission received a complaint from a Group of TaxiOperators against Company Z, regarding high base fees. The Taxioperators informed FCC that previously they used to pay $30 per week andthe current owner has increased the same fee to $37.50 per week.FCCmediated the matter and Company Z agreed to a base fee of $34.50VIP perweek. FCC formally informed the complainant of the outcome and the casewas closedRestrictive TradePracticesSection 66ConsumerProtection &Unfair Practices Section 76 & 84Page75of236