2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/28/BC-FTD/1572011/05/30/BC-FTD/158Consumer Vvs. Company SConsumer Wvs. Company TOn 28-06-11, the Commission received a complaint from Consumer Vagainst Company S. The complainant informed FCC that he had bought adual sim mobile phone model number ST - 97001 on 03-05-11 fromCompany S and on 04-06-11 he noticed some problems with the phone.The phone’s menu button and number 0 and 4 did not appear on the screenonce being pressed. Once the complaint was lodged, FCC mediated thematter and the respondent replaced the phone and the case was closed.On 30-06-11, the Commission received a complaint from Consumer Wagainst Company T. The Complainant informed FCC that he had ordered avehicle, model # NZE121 from the respondent which was supposed to bedelivered within 1 month as it was coming from Singapore. However, it wasnot delivered as promised. According to the complainant, he waited for awhole year, but, there was no positive result. The Complainant requested tothe Commission to request Company T to refund his deposit. FCC mediatedthe matter and the respondent agreed to provide a credit note of $500.00on another vehicle purchase or alternatively refund $250.00. Before thecheque was delivered to the Commission’s office, the respondent informedFCC that he had received a summons from the Small Claims Tribunal forthe same issue and would be settling the issue with the tribunal. The abovewas conveyed to the complainant and the case was closed.Division 1 -Warranty Section 116ConsumerProtection &Unfair PracticesSection 88Page71of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/27/BC-FTD/1592011/07/04/BC-FTD/162Law Firm Vs aMinistryMember A vs.Credit UnionOn 30-06-11, the Commission received a complaint from a Law firmregarding charges for medical reports. The complainant informed FCC thatthe increase in charges for medical reports from $5.00 to $115.00 wasaddressed by the Ministry but the issue of different charges for medicalreports requested by individuals and solicitors were not addressed.Individuals were charged $115.00 and if solicitors requested on behalf oftheir clients, medical report cost $285.00. FCC formally wrote to therespondent, informing them of the issue. The Ministry informed FCC thatthe increase in fees was presented to Cabinet in 2010 and the increase wasendorsed which was officially gazette on 01-01-11. The above wasconveyed to the complainant and the case was closed.On 04-07-11, the Commission received a complaint from Member A of theUnion regarding the forced sale of health insurance policy to Unionmembers by the Union. The complainant informed FCC that the Union hadintroduced an insurance policy and had made it compulsory for all membersand had started deducting $17.31 without approval and/or authority from itsmembers. The Complainant’s spouse is also a member of the Union andthis would mean that they would have two insurance deductions. Thecomplainant has been a member of the Union for almost 18 years. Healready holds a health insurance policy under a Group Health InsuranceScheme which covers his spouse and children. FCC formally wrote to therespondent informing them of the issue and seeking a response. Aresponse was received, informing FCC that they were open for negotiationand arrangements with members for reimbursement. The above wasconveyed to the complainant and the case was closed.No Breach of the CommerceCommission Decree 2010Consumer Protection & UnfairPracticesPage72of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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1.0 FAIR TRADING DEPARTMENT1.1 Over
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Figure 1: FTD Cases - Breakdown in
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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