2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/28/BC-FTD/1572011/05/30/BC-FTD/158Consumer Vvs. Company SConsumer Wvs. Company TOn 28-06-11, the Commission received a complaint from Consumer Vagainst Company S. The complainant informed FCC that he had bought adual sim mobile phone model number ST - 97001 on 03-05-11 fromCompany S and on 04-06-11 he noticed some problems with the phone.The phone’s menu button and number 0 and 4 did not appear on the screenonce being pressed. Once the complaint was lodged, FCC mediated thematter and the respondent replaced the phone and the case was closed.On 30-06-11, the Commission received a complaint from Consumer Wagainst Company T. The Complainant informed FCC that he had ordered avehicle, model # NZE121 from the respondent which was supposed to bedelivered within 1 month as it was coming from Singapore. However, it wasnot delivered as promised. According to the complainant, he waited for awhole year, but, there was no positive result. The Complainant requested tothe Commission to request Company T to refund his deposit. FCC mediatedthe matter and the respondent agreed to provide a credit note of $500.00on another vehicle purchase or alternatively refund $250.00. Before thecheque was delivered to the Commission’s office, the respondent informedFCC that he had received a summons from the Small Claims Tribunal forthe same issue and would be settling the issue with the tribunal. The abovewas conveyed to the complainant and the case was closed.Division 1 -Warranty Section 116ConsumerProtection &Unfair PracticesSection 88Page71of236