2011 Annual Report - The Commerce Commission
2011 Annual Report - The Commerce Commission 2011 Annual Report - The Commerce Commission
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/23/BC-FTD/1502011/06/23/BC-FTD/1512011/06/21/BC-FTD/153Consumer Pvs. Company MConsumer Qvs. Company NConsumer Rvs. CompanyOOn 23-06-11, the Commission received a complaint from Consumer Pregarding the purchase of a car battery for his taxi from Company M whichwas not working properly. The complainant wanted the battery to bereplaced as the battery was for his taxi. FCC formally wrote to therespondent informing him of the issue and seeking a response. A responsewas received informing FCC that the battery could not be replaced as thewarranty period had elapsed. The Commission established that it was abattery that had gone beyond the warranty period and as such areplacement was not mandatory. The above was conveyed to complainantand the case was closed.On 23-06-11, the Commission received a complaint from Consumer Qregarding the purchase of a phone from Company N. After a few weeks thespeaker of the phone stopped working and it was repaired. TheComplainant requested that the phone be replaced as it was under warrantyand the problem had occurred again. FCC mediated the matter and therespondent replaced the phone and the matter was closed.On 21-06-11, the Commission received a complaint from Consumer Ragainst Company O. The following issues were brought to theCommission’s attention by Consumer R; She was a residential customer,however, Company O had been billing her at the commercial rate tariffs andher electricity was disconnected by Company O for delayed payment. FCCmediated the matter and Company O connected the power the next dayand her billing was changed to Domestic Tariff.Division 1 -Warranty Section 116Division 1 -Warranty Section 116ConsumerProtection &Unfair PracticesSections 76 & 84Page68of236
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Table 2: Cases Successfully Disposed Of in <strong>2011</strong>(cont…)Cases Resolved in <strong>2011</strong>Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached<strong>2011</strong>/06/23/BC-FTD/150<strong>2011</strong>/06/23/BC-FTD/151<strong>2011</strong>/06/21/BC-FTD/153Consumer Pvs. Company MConsumer Qvs. Company NConsumer Rvs. CompanyOOn 23-06-11, the <strong>Commission</strong> received a complaint from Consumer Pregarding the purchase of a car battery for his taxi from Company M whichwas not working properly. <strong>The</strong> complainant wanted the battery to bereplaced as the battery was for his taxi. FCC formally wrote to therespondent informing him of the issue and seeking a response. A responsewas received informing FCC that the battery could not be replaced as thewarranty period had elapsed. <strong>The</strong> <strong>Commission</strong> established that it was abattery that had gone beyond the warranty period and as such areplacement was not mandatory. <strong>The</strong> above was conveyed to complainantand the case was closed.On 23-06-11, the <strong>Commission</strong> received a complaint from Consumer Qregarding the purchase of a phone from Company N. After a few weeks thespeaker of the phone stopped working and it was repaired. <strong>The</strong>Complainant requested that the phone be replaced as it was under warrantyand the problem had occurred again. FCC mediated the matter and therespondent replaced the phone and the matter was closed.On 21-06-11, the <strong>Commission</strong> received a complaint from Consumer Ragainst Company O. <strong>The</strong> following issues were brought to the<strong>Commission</strong>’s attention by Consumer R; She was a residential customer,however, Company O had been billing her at the commercial rate tariffs andher electricity was disconnected by Company O for delayed payment. FCCmediated the matter and Company O connected the power the next dayand her billing was changed to Domestic Tariff.Division 1 -Warranty Section 116Division 1 -Warranty Section 116ConsumerProtection &Unfair PracticesSections 76 & 84Page68of236
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