2011 Annual Report - The Commerce Commission

More documents

Recommendations

Info

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/17/BC-FTD/1432011/06/16/BC-FTD/144Consumer Jvs. Company GConsumer Kvs. Company HOn 17-06-11, the Commission received a complaint from Consumer Jregarding the purchase of a Super Voltage Pulse Self-Protection with Torchand Rechargeable Dry Battery Unit from Company G. Consumer J informedFCC that the device was bought from another company, by Company G forUS$2.25 per unit, with a total of 5000 pieces amounting to US$11250. Itwas sold to Company G for FJ$197.50 per unit, with a total of 5000 piecesamounting to FJ$987,500. FCC formally wrote to Company G, informingthem of the issue and seeking a response. A response was received,informing FCC that after due deliberation by the respondent on the priceand product, an agreement was made to procure and supply theequipments. FCC informed the Complainant about the matter and theyrequested for all the correspondences between FCC and Company G andinformed FCC that the appropriate authority would handle the matter. Basedon this, the case was closed.On 16-06-11, the Commission received a complaint from Consumer Kagainst Company H. The Complainant bought an Alca-berry starter packfrom Company H on 31-08-09. A warranty period of 6 months was given forthe item, however, within the warranty period the phone batterycontinuously had problems. FCC mediated the matter and the respondentreplaced the mobile battery to the customer at no cost.ConsumerProtection &Unfair Practices Section 76Division 1 -Warranty Section 116Page65of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/22/BC-FTD/1452011/06/22/BC-FTD/146Consumer Lvs. Company IConsumer Mvs. Company JOn 22-06-11, the Commission received a complaint from Consumer Lagainst Company I. The Complainant informed FCC that he had bought a10kg twin tub washer from Company I which experienced some problems.The Complainant took the machine down to Company I on 16/03/2011 andwas told to come back in two weeks time by which the repair will becompleted. After two weeks she returned to the respondent and was toldthat they could not find the part for the machine that needed repairing. FCCmediated the matter and Company I repaired the washing machine FOC.On 07-07-11, the complainant confirmed to FCC that she had received thewashing machine.On 22-06-11, the Commission received a complaint from Consumer Magainst Company J. Consumer M was nominated as a winner for an IIFAtexting Competition. He had to get a Canadian visa and was informed thathe would have to travel through USA and he was not able to get the USAvisa due to financial problems. Consumer M requested for a direct flightfrom Nadi to Toronto but it was denied by Company J on the grounds that itwould cost them more. The Complainant requested that Company J payhim $1000. FCC mediated the matter and the respondent paid $1000 to thecomplainant and the case was closedDivision 1 -Warranty Section 116ConsumerProtection &Unfair PracticesSections 75 & 76Page66of236
Page 2:
LETTER TO THE MINISTERHonorable Aiy
Page 9 and 10:
5. Legal DepartmentThe department
Page 11 and 12:
1.0 FAIR TRADING DEPARTMENT1.1 Over
Page 13 and 14:
Figure 1: FTD Cases - Breakdown in
Page 15: Table 2: Cases Successfully Dispose
Page 18 and 19: Table 2: Cases Successfully Dispose
Page 65: Table 2: Cases Successfully Dispose
Page 116 and 117:
Table 2: Cases Successfully Dispose
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
1.4 Summary of Unfair Trading Activ
Page 144 and 145:
Table: 6 Cases Successfully Dispose
Page 146 and 147:
Table:6 Cases Successfully Disposed
Page 148 and 149:
Table:6 Cases Successfully Disposed
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
2.2 RENT SECTIONRent Section is a d
Page 164 and 165:
Figure 5: House Conditions e.g. lea
Page 166:
2.5 ACTIVITIES HIGHLIGHTSThe table
Page 169 and 170:
Table 11: Rent Cases Resolved -2011
Page 171 and 172:
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Table 11: Rent Cases Resolved-2011C
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Table 11: Rent Cases Resolved-2011N
Page 197 and 198:
Table 12: Summary of Steel Industry
Page 199:
3.2 Ex Factory Wholesale Rebar Pric
Page 202 and 203:
3.4 ElectricityDuring the period, t
Page 204 and 205:
Table 16: Summary of Telecommunicat
Page 206 and 207:
Table 16: Summary of Telecommunicat
Page 208 and 209:
Table 17: Summary of Marina, Airpor
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Table: 18 Investigations and Resear
Page 216 and 217:
Table: 19 Determinations and Price
Page 218 and 219:
Table:20 Petroleum Re etail Price-2
Page 221 and 222:
4.7 Ex-factory Wholesale Price of G
Page 223 and 224:
Table: 24 Summaries of Inspections
Page 226:
Table: 25 Summary of Inspections -
Page 230 and 231:
5.0 Legal Department5.1 OverviewThe
Page 232 and 233:
Table: 32 Number of Prosecutions fo
Page 234:
FINANCIAL STATEMENT
show all

2011 Annual Report - The Commerce Commission

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?