2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/17/BC-FTD/1432011/06/16/BC-FTD/144Consumer Jvs. Company GConsumer Kvs. Company HOn 17-06-11, the Commission received a complaint from Consumer Jregarding the purchase of a Super Voltage Pulse Self-Protection with Torchand Rechargeable Dry Battery Unit from Company G. Consumer J informedFCC that the device was bought from another company, by Company G forUS$2.25 per unit, with a total of 5000 pieces amounting to US$11250. Itwas sold to Company G for FJ$197.50 per unit, with a total of 5000 piecesamounting to FJ$987,500. FCC formally wrote to Company G, informingthem of the issue and seeking a response. A response was received,informing FCC that after due deliberation by the respondent on the priceand product, an agreement was made to procure and supply theequipments. FCC informed the Complainant about the matter and theyrequested for all the correspondences between FCC and Company G andinformed FCC that the appropriate authority would handle the matter. Basedon this, the case was closed.On 16-06-11, the Commission received a complaint from Consumer Kagainst Company H. The Complainant bought an Alca-berry starter packfrom Company H on 31-08-09. A warranty period of 6 months was given forthe item, however, within the warranty period the phone batterycontinuously had problems. FCC mediated the matter and the respondentreplaced the mobile battery to the customer at no cost.ConsumerProtection &Unfair Practices Section 76Division 1 -Warranty Section 116Page65of236