2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/06/BC-FTD/1342011/05/31/BC-FTD/135Consumer Evs. Company XComplainant Yvs.Respondent ZOn 06-06-11, the Commission received a complaint from Consumer Eagainst Company X, for not refunding his money which was deposited for aD4 bulldozer. Consumer E had an agreement with Company X to purchasethe D4 bulldozer and several deposits were made but when the D4 arrivedin Fiji, it was different compared to what he had been shown. FCC mediatedthe matter and the respondent refunded a total of $25,000 to thecomplainant via a cheque, and a settlement was signed.On 31-05-11, the Commission received a complaint from Complainant Yregarding the storage costs charged by Respondent Z. Complainant Yinformed the Commission of the following: - Their 12 wheeler truck, FH, hadsome mechanical problems in Labasa and their mechanic approachedRespondent Z to have a look at their truck. The truck was towed to thegarage and it was dismantled for a diagnosis. Respondent Z demanded anexorbitant sum as storage charge. Complainant Y informed FCC that theywere willing to pay for the labour costs; however, they were NOT willing topay for the high storage charge of $7050. Once the complaint was lodged,FCC mediated the matter and the Respondent offered the complainant topay $5000 as storage cost. The above was conveyed to the complainantand the complainant informed FCC that they were withdrawing thecomplaint as the matter would now be given for private legal consideration.The case was closed.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 77Section 75Page61of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Issues Issues Issues Part of CCD20102011/06/02/BC-FTD/1362011/06/09/BC-FTD/1372011/04/15/BC-FTD/138Consumer F vs.Company AConsumer Gvs. Company BConsumer Hvs. Company COn 02-06-11, the Commission received a complaint from Consumer Fagainst Company A. The main issue highlighted by the Complainant wasthat Company A has repossessed the vehicle that was bought on creditfacility. Company A demanded that the Complainant clear all the balanceowed before they could release the vehicle. FCC mediated the matter andCompany A agreed to release the vehicle upon the payment of $7000. Acheque was issued to Company A and upon checking with the bank, theyfound out that there was no money in the bank. The complainant was takento the Police station for questioning. The case was closed by FCC.On 09-06-11, the Commission received a complaint from Consumer Gagainst Company B, regarding the promotion prize of a two bedroom EziBuild house which he had won in March. Consumer G informed theCommission that after numerous correspondences by phone and emailwith Company B, there has been no legal documents’ stating ownership ofhis prize even though it has been 3 months since winning the prize. FCCformally wrote to Company B, informing them of the issue and seeking aresponse. A response was received, informing FCC that Company B hadorganized a house to be built but the complainant did not have any land.Company B further informed FCC that the complainant had applied for landthrough another institution. The above was conveyed to the complainantand the case was closed.On 15-04-11, the Commission received a complaint from Consumer Hagainst Company C, regarding the repair of his car which was stolen anddamaged on 18-06-10. Company C had to repair the car and argued thatthe damage to the gear box was prior to the vehicle being brought forrepairs. FCC mediated the matter and Company C agreed to pay $1000 forthe damages which were not under the Motor Vehicle Insurance Policy.ProvisionsBreachedNo Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair Practices2011/06/09/BC-FTD/137No Breach of the CommerceCommission Decree 2010Page62of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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