2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/06/06/BC-FTD/1342011/05/31/BC-FTD/135Consumer Evs. Company XComplainant Yvs.Respondent ZOn 06-06-11, the Commission received a complaint from Consumer Eagainst Company X, for not refunding his money which was deposited for aD4 bulldozer. Consumer E had an agreement with Company X to purchasethe D4 bulldozer and several deposits were made but when the D4 arrivedin Fiji, it was different compared to what he had been shown. FCC mediatedthe matter and the respondent refunded a total of $25,000 to thecomplainant via a cheque, and a settlement was signed.On 31-05-11, the Commission received a complaint from Complainant Yregarding the storage costs charged by Respondent Z. Complainant Yinformed the Commission of the following: - Their 12 wheeler truck, FH, hadsome mechanical problems in Labasa and their mechanic approachedRespondent Z to have a look at their truck. The truck was towed to thegarage and it was dismantled for a diagnosis. Respondent Z demanded anexorbitant sum as storage charge. Complainant Y informed FCC that theywere willing to pay for the labour costs; however, they were NOT willing topay for the high storage charge of $7050. Once the complaint was lodged,FCC mediated the matter and the Respondent offered the complainant topay $5000 as storage cost. The above was conveyed to the complainantand the complainant informed FCC that they were withdrawing thecomplaint as the matter would now be given for private legal consideration.The case was closed.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 77Section 75Page61of236