2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/06/01/BC-FTD/1292011/06/01/BC-FTD/1302011/05/31/BC-FTD/131Company Tvs. CompanyUConsumer Bvs. CompanyVConsumer Cvs. CompanyWOn 01-06-11, the Commission received a complaint from Company T regardinga shopping guide titled ‘The Shopper’. The Commission was informed thatCompany T started promoting ‘The Shopper’ to its readers in its Saturday 7thMay edition and on 10th May. Company U began promoting its shopping guidewith a new name ‘The Shopper’, which was alleged to be misleading to thereaders. FCC after making its assessment and analysis informed thecomplainant that the matter did not fall within the jurisdiction of the FCC andthe companies could proceed with private litigation if they had grounds toestablish breaches of any other relevant laws. The case was closed.On 01-06-11, the Commission received a complaint from Consumer Bregarding a payment of $1500 for damages to a rental vehicle. TheComplainant informed FCC that they were not aware as to how the vehicle washit as it was parked on the street. Company V told the Complainant to pay$5000 but they later ended up paying $1500 for actual damages and wereinformed that Company V would get a reimbursement from their insurancecompany. FCC after making its assessment and analysis informed thecomplainant that Company V was under self insurance and there was no claimfrom any other insurance company. The case was closed.On 31-05-11, the Commission received a complaint from Consumer C againstCompany W. The main issue raised by Consumer C was that he bought a30mm ply board for $70. The original cost for the board was $189. ConsumerC had chosen the particular board saying that he could have it polishedoutside. When he cut the timber, there were visible deteriorating signs. FCCmediated the matter and the respondent refunded the full amount of $70 to thecomplainant and the case was closed.ConsumerProtection &UnfairPracticesConsumerProtection &UnfairPracticesConsumerProtection &UnfairPracticesProvisionsBreachedSections 76 & 77,84Sections 76 & 77Sections 76 & 83Page59of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/05/27/BC-FTD/1322011/06/02/BC-FTD/133Consumer Dvs.Respondent CConsumer Evs. InstitutionFOn 27-05-11, the Commission received a complaint from Consumer Dagainst Respondent C, regarding an agreement to purchase a car. TheComplainant bought a car from Respondent C but payments were not doneon time, so extra time was given by Respondent C but the complainant wasstill not able to make the payments and Respondent C demanded that thecomplainant give the car back to him but he refused to reimburse theamount already paid by the complainant. FCC mediated the matter and thecomplainant was informed that he could make claims to the Small ClaimsTribunal to recover his deposit and any payments from the Respondent.Based on the above, the case was closed.On 02-06-11, the Commission received a complaint from Consumer E,against Institution F. The complainant’s main issue was that he had taken aproperty loan from Institution F in 2002 with down payments from FNPF.According to him, a substantial amount had been paid over the years;however, the balance still remained at around $33,000. FCC formally wroteto Institution F, informing them of the issue and seeking a response. Aresponse was received from Institution F, informing FCC that Institution Fhad been very considerate in accommodating Consumer E’s requests foradditional loans. According to Institution F, Consumer E had been allowedvarious rehabilitation programs during hard times when he was not in aposition to service the debt and the company acted in good faith to allowhim reasonable time to secure a job and start paying the loan. Institution Falso submitted the documents and account statements for Consumer E.The above was conveyed to Consumer E together with the documents toseek his response. FCC did not receive any feedback from the complainantdespite follow ups and the case was closed.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 75Sections 76 & 77Page60of236
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LETTER TO THE MINISTERHonorable Aiy
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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