2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/05/25/BC-FTD/1242011/05/26/BC-FTD/1252011/04/14/BC-FTD/126Consumer Wvs.Respondent DConsumer Xvs. Company PConsumer Yvs. Company QOn 25-05-11, this complaint was referred to FCC by the Ministry of Industry& Trade. The complaint was regarding the joinery work which was done byRespondent D at the complainants place. The complainant was not satisfiedwith the work done. Once the complaint was lodged, FCC came to knowthat Consumer W had filed a criminal charge against the respondent andthe charge laid against the respondent was for obtaining money bydeception. The above was conveyed to the complainant and the case wasclosed.On 26-05-11, the Commission received a complaint from Consumer Xagainst Company P. The Headboard and Sleep on It Deluxe set waspurchased from Company P in September 2009 and after 1 year 7 monthsin April 2011, the Headboard batten broke. The Headboard was given toCompany P for repair on 28-04-11 and the customer was informed that itwould be checked and repaired. Consumer X was again informed on 25-05-11 that the Headboard could not be repaired as it was not under thewarranty but only the bed was under the warranty and that the Headboardcould be repaired for $109.00. Once the complaint was lodged, FCCmediated the matter and Company P repaired the Headboard FOC and thematter was resolved.On 14-04-11, the Commission received a complaint from Consumer Yagainst Company Q. The Complainant bought parts worth $4000 and afterfitting the parts, he identified a problem in the engine. He alleged that hewas given the wrong parts. Once the complaint was lodged, FCC visitedcompany Q, who fitted the engine and then FCC came to know that thevehicle was washed away in a flood. After the mediation, the case wasresolved.ConsumerProtection &Unfair PracticesDivision 1 -WarrantyConsumerProtection &Unfair PracticesSection 76Section 116Sections 76 & 83Page57of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/05/26/BC-FTD/1272011/06/01/BC-FTD/128Consumer Zvs. Company RConsumer Avs. Company SOn 26-05-11, the Commission received a complaint from Consumer Zregarding the purchase of a package tour to travel on the Seaspray. Thecomplainant informed that he paid a deposit of $115 and tried to pay therest to another shipping company but there was no booking for him andlater Ms. X of Company R informed him that the package should not havebeen sold to him in that manner and also informed him that no passage wasavailable on the booked date of 29-04-11. FCC mediated the matter and therespondent provided a refund of $115 to the complainant and the case wasclosed.On 01-06-11, this complaint was referred to the Commission from aGovernment Department. Consumer A lodged a complaint to claim $5000as damages from Company S. FCC formally wrote to both parties,informing them of the issue and seeking a response and documents todefend the claim made by the complainant. A response was received fromthe respondent informing FCC that he was willing to compensate thecomplainant, provided that the complainant produced documents to supporthis claims. After a month, FCC followed-up with the complainant to seeksaid documents and FCC came to know that the complainant did not haveany such documents to support his claims. Due to this the Commission hadno reasonable grounds to decide on the claim. FCC formally informed theparties of the outcome, advised them to make a case before the SCT andthe case was closed.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSections 75, 76 &84Sections 75, 76 &77Page58of236
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LETTER TO THE MINISTERHonorable Aiy
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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