2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/05/23/BC-FTD/1212011/05/24/BC-FTD/1222011/05/25/BC-FTD/123Consumer Tvs. Company NConsumer Uvs. Institute CConsumer Vvs. Company OOn 23-05-11, the Commission received a complaint from Consumer Tregarding an unfair trade practice for the sale of a printer ink. TheCommission was informed that normally ink is sold for $5.90 but when thereis a short supply of the item, the price is increased to $9.60 by Company N.FCC after making its assessment and analysis informed the complainantthat the price of Ink was not controlled by the Commission nor was there amark-up control on the item. The complainant was also advised thatconsumers were free to switch to other suppliers for a better deal.On 24-05-11, the Commission received a complaint from Consumer Uregarding an increase in the taxi base renewal fees from $5.63 to $57.00.The complainant informed FCC that the increase was considered to beexorbitant and proprietors were finding difficulties in paying the increasedamount. FCC formally wrote to Institute C, informing them of the issue andseeking a response. A response was received, informing FCC that the feesand charges were a one off payment for 3 years compared to previousmonthly payments. The above was conveyed to complainant and the casewas closed.On 25-05-11, the Commission received a complaint from Consumer Vregarding the repair services for his phone. The phone was repaired andthe complainant paid $160 for the change of screen and a verbal warrantyfor 3 months was given but the phone kept on experiencing problems. FCCmediated the matter and the respondent refunded $100 to the complainant.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSections 76 & 83Sections 76 & 89Sections 76 & 84Page56of236