2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/05/18/BC-FTD/1092011/05/18/BC-FTD/1112011/05/19/BC-FTD/112Consumer Mvs. CompanyEConsumer Nvs. Company FCompany G vs.Institute BOn 18-05-11, the Commission received a complaint from Consumer Magainst Company E, regarding a significant increase in his water bill.Company E provided a response to the complainant that the previous twoquarter billings were estimated due to the gates being locked and thereading for the first quarter of 2011 was correct, thus, no adjustment couldbe made to the account. FCC mediated the matter and Company E creditedthe customer’s account with $81 and the case was closed.On 18-05-11, the Commission received a complaint from Consumer Nagainst Company F. The Complainant informed FCC that he was told byCompany F that his shop would not be raided if he bought movies fromCompany F. On 11-03-11, two Company F employees came with fourpolice officers and the Complainant was told that they had a search warrantsince Company F has legal rights to the movies. The Company Femployees found 9 movies which amounted to 21 copies being taken. TheComplainant also informed the Commission that other shops who wereselling copies of the same movies were not raided. FCC after making itsanalysis referred the matter to the relevant authority for investigation. Theabove was conveyed to the complainant and the case was closed.On 19-05-11, the Commission received a complaint from Company Gregarding the loss to their business due to the breakdown of the lift. TheCommission was informed that the lift was made operational on 23-03-11but it broke down again on 29-04-11 and since then it has not beenoperating. The service provider had refused to attend to the lift informingCompany G that it was a matter between the landlord and Institute B .FCCmediated the matter and Institute B fixed the lift and the matter wasresolved.ConsumerProtection &Unfair PracticesSections 76 & 84No Breach of the CommerceCommission Decree 2010No Breach of the CommerceCommission Decree 2010Page53of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/05/19/BC-FTD/1132011/05/01/BC-FTD/1142011/03/02/BC-FTD/116Consumer Ovs. Company HConsumer Pvs.Respondent ACompany I vs.Company JOn 19-05-11, the Commission received a complaint from Consumer Oagainst Company H. The complainant informed FCC that he had traded hisvehicle for a new vehicle and after two years a vehicle was provided to him.The complainant was informed to pay an additional $4000 for the vehicle.After using the vehicle for 6 months, he noticed that the vehicle’s body hadbubbles and so he took the vehicle for inspection where he found that thevehicle body had rusted. The complainant requested Company H toexchange the vehicle but company H refused. FCC after making itsassessment and analysis on the complaint informed the complainant thatthe issue was in regards to the sale of a second hand good and as such, itwas not covered under the CCD 2010 and the case was closed.On 01-05-11, the Commission received a complaint from Consumer Pagainst Respondent A. Consumer P informed FCC that he purchased avehicle from Respondent A which was advertised in the Newspaper in2007. The complainant informed FCC that the respondent had informed himthat the vehicle had a radio telephone. However, at the day of purchase, thecomplainant came to know there was no radio telephone. FCC mediatedthe matter and the respondent replaced the radio telephone and the matterwas resolved.On 01-05-11, the Commission received a complaint from Company Jregarding the resolution of civil litigation process delay. The Complainantinformed the Commission that they wanted clarification from their solicitorsin numerical sequences during the litigation process from commencementto the current date, as well as, the documentations. FCC discussed thematter and referred the matter to the relevant authority for action. Theabove was conveyed to the complainant and the case was closed.No Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair PracticesSection76 & 84No Breach of the CommerceCommission Decree 2010Page54of236
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LETTER TO THE MINISTERHonorable Aiy
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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