2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/05/18/BC-FTD/1072011/03/18/BC-FTD/108ComplaintagainstCompany CConsumer Lvs. Company Dto allow him reasonable time to secure a job and start paying, and even todate, repayments are not met on time. A copy of the account statement wasalso furnished to FCC. The above was conveyed to the complainant with acopy of his account statement and the case was closed.On 18-05-11, the Commission received a complaint from members of thepublic concerning the supply and servicing of solar power units in theoutskirts of Vanua Levu. The members of the community complained to theCommission against Company C whereby the following allegations weremade:1. Each household paid a deposit of $60 to Company C.2. The households were issued with a collective receipt and to date thesolar units have not been supplied.FCC had a meeting with the Department of Energy to discuss the responsefrom Company C and they informed FCC that the settlement concerned hasbeen earmarked for the installation of the solar units and the Department ofEnergy is waiting for the tender to be finalized. The above was conveyed tothe community spokes person and the case was closed.On 18-05-11, the Commission received a complaint from Consumer Lagainst Company D, regarding the listing of his name with the Data Bureau.FCC mediated the matter and the respondent confirmed to FCC that thename of the complainant had been removed from the Data Bureau. Therespondent also provided evidence on the same and the complainant wasadvised and the matter was closed.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesProvisionsBreachedSection 75Sections 75 & 76Page52of236