2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/03/30/BC-FTD/1022011/04/08/BC-FTD/1032011/03/24/BC-FTD/104Consumer Gvs. Company YConsumer Hvs. Company ZConsumer I vs.Company AOn 30-03-11, the Commission received a complaint from Consumer G. TheComplainant alleged that Company Y was selling 10kg rice at a weight of9.89kg and was misleading the consumers. FCC after making itsassessment and analysis decided to refer the matter to Trades,Measurements and Standards. The above was conveyed to thecomplainant and the case was closed.On 08-04-11, the Commission received a complaint from Consumer Hagainst Company Z. The complainant was concerned with an increase inthe bus fare for Company Z. The fare had increased from $0.70 cents to$1.00. Once the complaint was lodged, FCC formally wrote to the transportsector regulator informing them of the issue and seeking a response. Aresponse was received informing FCC that the actual fare was $1.00 andtherefore, passengers would have to pay this fare. The above wasconveyed to the complainant and the case was closed.On 24-03-11, the Commission received a complaint from Consumer Iagainst Company A. The following allegations were brought to theCommission’s attention; The Complainant bought a Company A triple-uprecharge card for $11 but received only $22 free money instead of $33 asadvertised and Company A had wrongly interpreted the meaning of triple-upas this means three times above the value of the purchase. FCC formallywrote to Company A, informing them of the issue and seeking a response.A response was received; informing FCC that Company A had makeamendments to their advertisements in this regard. The above wasconveyed to the complainant and the case was closed.No Breach of the CommerceCommission Decree 2010No Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair PracticesSections 76 & 84Page50of236