2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/05/11/BC-FTD/992011/05/13/BC-FTD-1002011/03/29/BC-FTD/101Consumer Evs. Company VConsumer Fvs. CompanyWComplaintAgainst XOn 11-05-11, the Commission received a complaint from Consumer Eagainst Company V. The Complainant requested the Commission to look intoissues whereby consumers should be able to see the cash register and seethe amount being entered into the cashier. The Complainant informed FCCthat when consumers cash their items, the cash register should face theconsumers. Once the complaint was lodged, FCC did its assessment andanalysis and informed the complainant that there was no breach of the CCD2010 and the case was closed.On 13-05-11, the Commission received a complaint from Consumer F ofMechanical Services against Company W, regarding the non refund ofmoney as stated in the invoice. Company W could not issue a sample cardand informed the Complainant that she had to pay $330.00 for 550 cards andone card as a sample was taken. Company W was not refunding the money,stating that it was not in their law. Once the complaint was lodged, FCCmediated the matter and the respondent refunded the full sum of $330 to thecomplainant.On 29-03-11, FCC was referred a complaint from Institution E against anewspaper article published by X in a Newspaper dated 21 December 2010.The following allegations were brought to the Commission’s attention byInstitution E; The Advertisement in the paper was misleading because itresulted in causing confusion to the “rate payers/readers” and Interest rateswhich were to be paid or not required to be paid by the rate payers was alsomisleading. FCC formally wrote to X, informing them of the issue and seekinga response. A response was received, informing FCC that X apologised forthe misunderstanding and for any inconvenience caused and an undertakingwas also provided that such conduct would not be repeated in the future. Theabove was conveyed to Institution E and the case was closed.ProvisionsBreachedNo Breach of the CommerceCommission Decree 2010ConsumerProtection &UnfairPracticesConsumerProtection &UnfairPracticesSection 76 & 84Sections 75 & 76Page49of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/03/30/BC-FTD/1022011/04/08/BC-FTD/1032011/03/24/BC-FTD/104Consumer Gvs. Company YConsumer Hvs. Company ZConsumer I vs.Company AOn 30-03-11, the Commission received a complaint from Consumer G. TheComplainant alleged that Company Y was selling 10kg rice at a weight of9.89kg and was misleading the consumers. FCC after making itsassessment and analysis decided to refer the matter to Trades,Measurements and Standards. The above was conveyed to thecomplainant and the case was closed.On 08-04-11, the Commission received a complaint from Consumer Hagainst Company Z. The complainant was concerned with an increase inthe bus fare for Company Z. The fare had increased from $0.70 cents to$1.00. Once the complaint was lodged, FCC formally wrote to the transportsector regulator informing them of the issue and seeking a response. Aresponse was received informing FCC that the actual fare was $1.00 andtherefore, passengers would have to pay this fare. The above wasconveyed to the complainant and the case was closed.On 24-03-11, the Commission received a complaint from Consumer Iagainst Company A. The following allegations were brought to theCommission’s attention; The Complainant bought a Company A triple-uprecharge card for $11 but received only $22 free money instead of $33 asadvertised and Company A had wrongly interpreted the meaning of triple-upas this means three times above the value of the purchase. FCC formallywrote to Company A, informing them of the issue and seeking a response.A response was received; informing FCC that Company A had makeamendments to their advertisements in this regard. The above wasconveyed to the complainant and the case was closed.No Breach of the CommerceCommission Decree 2010No Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair PracticesSections 76 & 84Page50of236
Page 2: LETTER TO THE MINISTERHonorable Aiy
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Table 2: Cases Successfully Dispose
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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