2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/05/09/BC-FTD/952011/05/04/BC-FTD/962011/04/27/BC-FTD/97Consumer Cvs. Company SComplaintagainstCompany TCompany D vs.Company UOn 09-05-11, the Commission received a complaint from Consumer Cagainst Company S regarding the purchase of a DVD portable radio for thepurpose of audio recording. The first radio the complainant bought was notfit for the purpose intended and the complainant went to exchange the radioand was given a radio that was partially damaged. FCC mediated thematter and Company S replaced the radio with a new radio.On 04-05-11, the Commission received a complaint from the PCMdepartment through inspection, regarding the terms and conditions on theinvoice of Company T which did not fully comply with the CCD 2010.FCCformally wrote to Company T, informing them that the terms and conditionsprinted on the invoice were in breach of the CCD 2010 and Company Tshould re-phrase the terms and conditions. A response was received fromCompany T, informing FCC that they would certainly comply with thedirective of FCC. The same was done and the matter closed.On 27-04-11, the Commission received a complaint from Company Dregarding the purchase of a flat bed truck. The Commission was informedthat Company D incurred a loss of $9000.00 as the vehicle was notdelivered to them as agreed and they had to hire another flat bed to cart themachinery. Company D requested a refund of the $40,000.00 they had paidas they had purchased another flat bed truck. FCC mediated the matter andthe respondent refunded the full sum of $40,000 to the complainant.Division 1 -Warranty Section 116ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSections 75 & 76Sections 75 & 76,77Page48of236