2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/04/26/BC-FTD/862011/04/27/BC-FTD/87Consumer Vvs. Company KCompany Wvs. Company LOn 26-04-11, FCC received a complaint from Consumer V againstCompany K. Consumer V informed FCC that his decoder was notfunctioning and he had taken it to Company K for repairs and Company Kadvised the complainant that the mother board was faulty and the decodercould not be repaired and the complainant would have to buy a newdecoder for $217. FCC formally wrote to Company K, informing them of theissue and seeking a response. A response was received, informing FCCthat the services were installed for the customer in 2007. The warranty forthe decoder was usually 6 months and the warranty for the decoder for thecustomer expired in 2007. Therefore, it cannot be repaired under warrantyand the customer should buy a new decoder. The above was conveyed tothe complainant and the case was closed.The Commission received a complaint from Company W against CompanyL for a misleading advertisement in a local daily on 27 April 2011.TheCommission was informed that there were many conditions attached to theUnlimited text promotion and that those conditions were not stated in theadvertisement. FCC formally wrote to Company L, informing them of theissue and allowing them two weeks to clear their act and informing them torefrain from engaging in such conduct which was misleading and a breachof CCD 2010.No Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair PracticesSections 75 & 76,78Page45of236