2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/03/23/BC-FTD/602011/03/21/BC-FTD/61Consumer Avs. Company KConsumer Bvs. Company LOn 23-03-11, the Commission received a complaint from Consumer Aagainst Company K, regarding the supply of a motor which was differentfrom the one requested for. The Complainant requested a motor for a Kavapounding machine which should have been 1400 rpm but he was suppliedwith a 2800 rpm motor. Once the complaint was lodged, FCC formally wroteto the respondent, informing him of the issue and seeking a response. Aresponse was received, informing FCC that the motor’s capacitor had beenburnt by the complainant and the respondent could not replace it. Theabove was conveyed to the complainant and the case was closed.On 21-03-11, the Commission received a Complaint from Consumer Bagainst Company L for charging $3.00 for 100pcs/box of fishing hookswhen the price indicated on the box was $2.40. Once the complaint waslodged, FCC formally wrote to Company L informing them of the issue andseeking a response. A response was received, informing FCC that therewas a price increase for the fishing hooks and the new price was attachedto the shelf. The cashier also informed the complainant of the same beforethe item was cashed. The above was conveyed to the complainant and thecase was closed.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSections 75 & 83Sections 75, 76 (1)(c) & 76 (1) (d)Page36of236