2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreachedthe noisy sound still continued to come from the rear shock absorbers.Once the complaint was lodged, FCC mediated the matter and one of theshock absorbers was replaced.2011/03/21/BC-FTD/582011/03/22/BC-FTD/59Consumer Yvs. Company IConsumer Zvs. Company JOn 21-03-11, the Commission received a complaint from Consumer Yagainst Company I. Consumer Y informed FCC that he bought a tyre fromthe respondent on 14-03-11 and the tyre lasted for only three days. The tyrewas torn out with the rubber and tube coming out. The Complainantapproached FCC and he lodged a complaint, requesting for a replacementfor the tyre. FCC after investigating the matter formally wrote to thecomplainant, informing him that the price of a second hand tyre was notcontrolled and it was likely that the vehicle had been driven with thepunctured tyre, which resulted in the torn tyre rubber and the case wasclosed.On 22-03-11, the Commission received a complaint from Consumer Z.Consumer Z had given his furniture to Company J on 07-03-11, togetherwith leather materials for upholstery works. The main issue of theComplainant was that, the works had not been done in a satisfactory wayand a receipt was not issued even after a number of requests. FCCmediated the matter and a return job was done by the respondent on thefurniture at no cost to the customer.No Breach of the CommerceCommission Decree 2010ConsumerProtection&UnfairPracticesSection 84Page35of236