2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/03/21/BC-FTD/552011/03/21/BC-FTD/562011/03/21/BC-FTD/57Consumer Vvs. Company HConsumer Wvs. Institute IConsumer Xvs. Company HOn 21-03-11, the Commission received a complaint from Consumer Vagainst Company H based in Labasa and his main issue was that he hadbought roofing hurricane screws from the Company and within two months,the screws had started to rust. FCC mediated the matter and therespondent replaced all the screws and gave $500 for the labour cost to thecomplainant.On 21-03-11, the Commission received a complaint from Consumer Wagainst Institute I. Consumer W’s son was a student at Institute I. ConsumerW’s son had to withdraw from the Course because the family was migratingto Australia. After withdrawing from the course, Consumer W was onlyrefunded 50% of the total tuition fees paid. FCC formally wrote to Institute I,informing them of the issue and seeking a response. A response wasreceived informing FCC that it was a University policy and the Complainantwas informed that only 50% of the tuition fees were refundable when heenrolled in the course. The above was conveyed to the complainant and thecase was closed.On 21-03-11, the Commission received a complaint from Consumer X.Consumer X bought two pairs of shock absorbers from Company H andupon fitting the shock absorbers, the rear shock absorbers were still makingthe same sound as the ones fitted previously. He took his car to CompanyH to raise the issue but he was advised that it was the wearied bushingsthat were causing the sound. The Complainant also changed the bushingsbutConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSections 75 & 114Section 76Sections 75 & 114Page34of236