2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/03/10/BC-FTD/512011/03/11/BC-FTD/52Consumer Rvs. Company DConsumer Svs. Company EOn 10-03-11, the Commission received a complaint from Consumer Ragainst Company D, regarding different charges in his water bill. Heinformed the Commission that the two accounts showed that different unitswere consumed with a difference in the bill of $19.35. FCC formally wrote toCompany D informing them of the issue and seeking a response. Aresponse was received; informing FCC that one account was billed ondomestic rates while the second account was billed on commercial rates.Company D further requested that the complainant produce the buildingcompletion certificate so that the rate could be changed to domestic. Theabove was conveyed to the complainant and the case was closed.On 11-03-11, the Commission received a complaint from Consumer Sagainst Company E. Consumer S bought a ½’’ Dr. Ratchet Handle fromCompany E on 10-03-11 and after using it for a short while (15 minutes orless), the tool did not function as per the description. The Complainantapproached the Company for a replacement and his request was declinedwith the reason that it was a non genuine product and they did not havewarranties on such products. FCC investigated the matter and found thatthe item bought by the complainant was a non-genuine brand which costhim $15 and a genuine brand was available at a cost of around $103 andthe non-genuine brand not come with a warranty. The Complainant wasinformed of the above and the case was closed.ConsumerProtection &Unfair PracticesConsumerProtection&UnfairPracticesSections 75 & 76Section 75Page32of236