2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/03/08/BC-FTD/492011/03/09/BC-FTD/50Consumer Pvs. Company BConsumer Qvs. Company COn 08-03-11, the Commission received a complaint by Consumer P againstCompany B, seeking clarification on his billing. In Consumer P’s CompanyB bill, the usage for the months of January and February was 0 KWH,however, he was billed $8 for each month. FCC formally wrote to CompanyB informing them of the issue and seeking a response. A response wasreceived, informing FCC that Company B levied a minimum charge of $8VIP for post pay meters that were on “ON” status and were notdisconnected and showed a consumption of 0 to 20 units per month. Theabove was conveyed to the complainant and the case was closed.On 09-03-11, the Commission received a complaint from Consumer Q ofVolivoli Rakiraki against Company C. The main issue raised by ConsumerQ was that he had been receiving different amounts of electricity units for$5 tokens. Once the complaint was lodged, FCC formally wrote to CompanyC informing them of the issue and seeking a response. A response wasreceived, informing FCC that due to changes in the Tariff Rates, customersmay be receiving different amounts of units. Company C also informed FCCthat this could have happened as Company C was making a debt recoveryfor the month due to the new tariff rates and the system would automaticallyreimburse the units deducted once the transactions were reconciled. Theabove was conveyed to the complainant and the case was closed.Restrictive TradePracticeConsumerProtection &Unfair PracticesSection 66Sections 75 & 76Page31of236