2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreachedCases Closed in 20112011/03/01/BC-FTD/422011/02/28/BC-FTD/43Consumer Jvs. Company TConsumer Kvs. Company UOn 01-03-11, the Commission received a complaint from Consumer Jagainst Company T for sending them a letter stating that their name wouldbe added to the Data Bureau if they did not clear the sum of $49.95. TheComplainant informed FCC that they had terminated their services afterpaying their final bill on 06-01-11. FCC mediated the matter and Company Tinformed them that they have since closed the customer’s account and thecustomer has no further obligations to meet.On 28-02-11, the Commission received a complaint from Consumer Kagainst Company U. Consumer K alleged that he was charged anexcessive amount of water bills for the billing period of 2 June to 22 June2010. FCC mediated the matter and Company U credited the customer’saccount with $338.25.ConsumerProtection&UnfairPracticesSections 75 & 76ConsumerProtection &Unfair Practices Sections 75 & 762011/03/02/BC-FTD/44Consumer Lvs. Company VOn 02-03-11, the Commission received a complaint from Consumer Lagainst Company V. Consumer L informed FCC that he had bought amodem from Company V and after two weeks he noticed that the receptionfor the internet was not good at his residence. He later informed CompanyV to take back their modem as he no longer wanted to use their service. Healleged that Company V sent bills asking him to make payments forservices that he did not use and later when he went to get a housing loanfrom the Bank, he was informed that his name was listedConsumerProtection &Unfair PracticesSections 76Page28of236