2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/01/28/BC-FTD/402011/01/19/BC-FTD/41ComplaintAgainstCompany RConsumer I Vs.Company SOn 28-01-11, the Commission received a complaint against Company R.The Complainant alleged that Company R had been misleading consumersby not properly disclosing the hire purchase options, whereby theconsumers were not able to make informed decisions and they ended uppaying a higher interest rate, as high as 20.9%. FCC formally wrote toCompany R, informing them of the issue and seeking a response. Aresponse was received, informing FCC that they would provide fullinformation to their customers and an undertaking was also given that theywould fully disclose the same to the customers. After a week, FCCinspected the outlets to verify the matter and was satisfied. The complainantwas informed of the above and the case was closed.On 19-01-11, the Commission received a complaint from Consumer Iagainst Company S. The Complainant bought a sub-woofer – (Sound stormE12D 12 inch sub-woofer) worth $129.00 from the Respondent. After aweek, the sub-woofer got damaged (“bent-out”).FCC formally wrote toCompany S, informing them of the issue and seeking a response. Aresponse was received, informing FCC that the sub-woofer did not have anexpress warranty and Company S could repair the sub-woofer at a cost tothe customer as the damage was done due to improper customer handling.The above was conveyed to the complainant and he informed FCC that hewould be buying a new sub-woofer.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSections 75 & 76Sections 75 &114Page27of236