2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/02/16/BC-FTD/352011/02/21/BC-FTD/36Company L vs.M/Company N(Text Voting)Consumer Fvs. Company OOn 28-01-11, the Commission received a complaint from Company Lagainst Company N in regards to Company N making a contract for theexclusive rights over a voting Competition for the 2010 Sports Personality ofthe Year Award. Company L stated that it was a national Competitionthrough which people could vote for their favorite sports personalities;however, as per the advertisements, voting could only be done by CompanyN and O subscribers. FCC formally wrote to M and Company N, informingthem of the issue and seeking a response on the matter. A response wasreceived from M, informing FCC that they would agree to open the platformfor Company L and other voters through all forms of communication. Theabove was conveyed to Company L and the case was closed.On 21-02-11, the Commission received a complaint from Consumer Fagainst Company O, regarding an irregularity in its Billing system. FCCformally wrote to Company O, informing them of the issue and seeking aresponse on the matter. A response was received from Company O,informing FCC that the issue was caused by an irregularity in Company O’sbilling system which had been successfully resolved. Company O alsocredited the customer’s account with a credit of $59.49 and an undertakingwas given by Company O that such conduct would not be repeated in thefuture. The above was conveyed to the complainant and the case wasclosed.Restrictive TradePracticesRestrictive TradePractices &ConsumerProtection&UnfairPracticesSections 60 & 69Sections 66 & 76Page25of236