2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/02/15/BC-FTD/332011/02/16/BC-FTD/34Organisation Avs. Company ICompany J vs.Company KOn 09-02-11, the Commission received a complaint from Organisation Aagainst Company I, regarding the 12.5% VAT. Organisation A informedFCC that an advertisement was placed in the Fiji Sun in January 2011stating that the rental charges for a post box had increased due to theincrease in VAT from 12.5% to 15%. Once the complaint was lodged, FCCformally wrote to Company I, informing them of the issue and seeking aresponse on the matter. A response was received, informing FCC thatprotective measures were being taken by Company I to address the matter.The above was conveyed to Organisation A and the case was closed.On 16-02-11, the Commission received a complaint from Company Jagainst Company K, regarding the swollen phone battery of his Alcaberrymobile which caused the back case to break. The Complainant purchasedthe phone on 02-09-10 and was given a 6 months warranty. Once thecomplaint was lodged, FCC formally wrote to Company K, informing them ofthe issue and seeking a response on the matter. A response was received,asking FCC if the complainant could take the phone to Company K for adiagnosis and for replacement of the battery. The above was conveyed tothe complainant and after two days FCC followed-up with the complainantand was informed that the battery was replaced.No Breach of theCommerceCommissionDecree 2010Division 1 -WarrantySection 116Page24of236