2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/01/28/BC-FTD/212011/01/25/BC-FTD/222011/02/02/BC-FTD/23Consumer Pvs. Company VConsumer Qvs. CompanyW,X and YConsumer Rvs. Company ZOn 28-01-11, the Commission received a complaint from Consumer Pagainst Company V. Consumer P informed the Commission of thefollowing:-1. He purchased 6 inch blocks from the above company on 30-11-2010.2. After one week he followed up with the company on the delivery of theblocks and he was informed by the company that the machines werenot working due to some mechanical problem and once the machineswere operational, they would supply the blocks.Once the complaint was lodged, FCC formally wrote to the respondent,informing him of the issue and seeking a response on the matter. Aresponse was received, informing FCC that the company was willing torefund the full amount of $840.00. A Total of $840.00 was refunded and thesettlement was signed by both parties.On 25-01-11, the Commission received a complaint from Consumer Qagainst Company W, X and Y, for selling footwear, Men’s vests andUmbrellas at very high prices but of poor quality. The Commission aftermaking its assessments on the matter informed the complainant that theseproducts did not have an express warranty and consumers did have a widerange of other traders to choose from.On 02-02-11, the Commission received a complaint from Consumer Ragainst Company Z. The Complainant bought 1 LX 90 suspension plate on21-10-10 but he was advised that the Diff Bushing was not available instock and would be supplied after a week from the date of purchase. TheComplainant called the respondent on 31-01-11 and he was informed thatthe shipment had arrived but the parts were not available. FCC followed upwith the respondent and was informed that they would be giving a fullrefund. FCC followed up with the complainant and was informed thatCompany Z collected their product and provided the full refund.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 88Sections 83 &114Section 88Page20of236