2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/01/18/BC-FTD182011/01/20/BC-FTD/192011/01/21/BC-FTD/20Company R vs.FinancialInstitution SConsumer Nvs. Company TConsumer Ovs. Company UOn 18-01-11, the Commission received a complaint from Company R,alleging that Financial Institution S was charging exorbitant interest ratesand administrative charges. The Complainant also alleged that he was notgiven time to go over the contract before signing. Once the complaint waslodged, FCC made its assessment and came to know that the matter wasbefore the court. FCC formally wrote to the complainant informing him that,as the matter is currently before the Court, FCC is not in a position toinvestigate the matter.On 20-01-11, the Commission received a complaint from Consumer Nagainst Company T for not showing the prize for any bets placed byconsumers. FCC followed-up with the complainant to furnish additionalinformation and the complainant informed FCC that he wanted to withdrawthe complaint as he overlooked the above. The case was closed by FCC.On 21-01-11, the Commission received a complaint from Consumer Oagainst Company U for failing to provide warranty services during thewarranty period. Consumer O informed the Commission of the following:-1. That he purchased a Computer from Company U in Suva.2. After using the computer for about 4 months, the computer stoppedworking.3. He tried to contact Company U but his complaint was not addressed.Once the complaint was received, the Commission formally wrote to therespondent, informing them of the issue and seeking a response on thematter. The matter was mediated by FCC. After 1 week, Consumer Uvisited FCC and informed FCC that the computer had been repaired.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesDivision 1 -WarrantyProvisionsBreachedSection 76Sections 55, &76Section 116Page19of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/01/28/BC-FTD/212011/01/25/BC-FTD/222011/02/02/BC-FTD/23Consumer Pvs. Company VConsumer Qvs. CompanyW,X and YConsumer Rvs. Company ZOn 28-01-11, the Commission received a complaint from Consumer Pagainst Company V. Consumer P informed the Commission of thefollowing:-1. He purchased 6 inch blocks from the above company on 30-11-2010.2. After one week he followed up with the company on the delivery of theblocks and he was informed by the company that the machines werenot working due to some mechanical problem and once the machineswere operational, they would supply the blocks.Once the complaint was lodged, FCC formally wrote to the respondent,informing him of the issue and seeking a response on the matter. Aresponse was received, informing FCC that the company was willing torefund the full amount of $840.00. A Total of $840.00 was refunded and thesettlement was signed by both parties.On 25-01-11, the Commission received a complaint from Consumer Qagainst Company W, X and Y, for selling footwear, Men’s vests andUmbrellas at very high prices but of poor quality. The Commission aftermaking its assessments on the matter informed the complainant that theseproducts did not have an express warranty and consumers did have a widerange of other traders to choose from.On 02-02-11, the Commission received a complaint from Consumer Ragainst Company Z. The Complainant bought 1 LX 90 suspension plate on21-10-10 but he was advised that the Diff Bushing was not available instock and would be supplied after a week from the date of purchase. TheComplainant called the respondent on 31-01-11 and he was informed thatthe shipment had arrived but the parts were not available. FCC followed upwith the respondent and was informed that they would be giving a fullrefund. FCC followed up with the complainant and was informed thatCompany Z collected their product and provided the full refund.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 88Sections 83 &114Section 88Page20of236
Page 2: LETTER TO THE MINISTERHonorable Aiy
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Page 11 and 12: 1.0 FAIR TRADING DEPARTMENT1.1 Over
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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