2011 Annual Report - The Commerce Commission

Table 11: Rent Cases Resolved-2011NORTHERN DIVISION2011/06/16/N –RT/042011/08/05/ N -RT/052011/08/24/ N -RT/06Tenant ZVs.Landlord ZTenant AVs.Landlord ATenant BVs.Landlord BResidential Eviction Section 15 (h), (i), (j)Residential Others (no record) Paragraph 4 of Legal Notice 63/96Residential Rent IncreaseSection 47 & Para. 2of Legal Notice 63/96.Matter resolved through mediation &tenancy extendedMatter resolved through mediation &receipts issued to ComplainantMatter resolved through mediation &excess rent refunded to theComplainant.2011/10/28 /N–RT/07Tenant CVs.Landlord CResidential Rent IncreaseSection 47 & Para. 2of Legal Notice 63/96.Matter resolved through mediation &excess rent refunded to theComplainant.Notes and Analysis1. The Commission is mandated under Section 15 (h),(i) and (j) of the Commerce Commission Decree 2010 to look into consumer complaints and totake all means neccessary to ensure their interests are protected. Rent, along with other Fair Trading and Consumer Protection issues are receivedand investigated in light of these broad provisions;2. The Commission, in resolving cases, have adopted MEDIATION as its first option since its inception in 2010. The choice of this approach was basedentirely on the intention to get timely redress to the grieving party (Complainant). Also it was considered on the basis where minimal burden is borneby the Complainant and the issue of compensation dealt with at the level acceptable to both parties;3. Cases deemed completed at the end of the reporting period were considered so on the following conditions:-i. Cases successfully mediated at the Commission level and appropriate settlement reached, documented and actioned. This included bondrefunds, stay of evictions and refund of overcharged rentals based on terms and conditions accepted by both the parties;Page194of236