2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/01/18/BC-FTD/162011/01/18/BC-FTD/17Company O vs.Company PConsumer Mvs. Company QOn 18-01-11, the Commission received a complaint from Company Oagainst Company P. The Complainant stated that a customer from his shopbought a $5 Company P recharge card and was not able to use it as it wasinvalid. The Complainant compensated the customer and queried withCompany P’s customer care. He was informed that the card had been usedup. Once the complaint was lodged, FCC formally wrote to Company P,informing them of the issue and seeking a response. A response wasreceived, informing FCC that on 08-02-11, Company P had reimbursed thecomplainant with $5 cash.On 18-01-11, the Commission received a complaint from Consumer Magainst Company Q. The main issue of the Complainant was that CompanyQ was offering three channels for $40 a month and in November 2010 oneof the channels which televised Sports was blocked by Company Q. Hestated that even those who have subscribed for the service were not able towatch this particular channel. Once the complaint was lodged, FCC wrote toCompany Q, informing them of the issue and seeking a response. Aresponse was received, informing FCC that the complainant was not acustomer of Company Q. The above was conveyed to the complainant andthe case was closed.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 76Section 75Page18of236