2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/01/17/BC-FTD/132011/01/18/BC-FTD/142011/01/18/BC-FTD/15Consumer Kvs. Company LConsumer Lvs. Company MComplaintagainstServices ofCompany NOn 17-01-11, the Commission received a complaint from Consumer Kagainst Company L, regarding the supply of a faulty printer toner. Once thecomplaint was lodged, FCC wrote to Company L, informing them of theissue and seeking a response. A response was received from Company Linforming FCC that the toner was not faulty but the printer was havingproblems and they were willing to help the complainant, but the complainantwas not willing to bring the printer to Company L. The complainant wasinformed to take the printer to Company L for servicing, the problem wasfixed and the case was closed.On 18-01-11, the Commission received a complaint from Consumer Lagainst Company M alleging that due to the negligence of Company M, abatch of Tobacco leaf was damaged. The Commission was informed thatonce the harvest was done and the leaves were taken by Company M, thefarmer was informed that the leaves were bad and the farmer was asked topay Company M $300.00 in return. While FCC was mediating the matter thecomplainant informed FCC that he was withdrawing the complaint fromFCC and would be engaging his private lawyers to take the matter to Court.On 18-01-11, the Commission received two complaints from members ofthe public. Mr. X and Mr. Y, complained against Company N in relation tocredit deductions for unsubscribed weather messages. They informed theCommission that they never subscribed for this service but Company Nstarted deducting money from their credit without informing them. After theissue was raised with Company N by the Commission, Company N creditedthe complainants’ accounts appropriately and provided an undertaking thatsuch conduct would not be repeated in the future and the matter wasclosed.ConsumerProtection &Unfair PracticesRestrictive TradePractices &ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSections 77 & 114Sections 66 & 76Sections 75 & 76Page17of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/01/18/BC-FTD/162011/01/18/BC-FTD/17Company O vs.Company PConsumer Mvs. Company QOn 18-01-11, the Commission received a complaint from Company Oagainst Company P. The Complainant stated that a customer from his shopbought a $5 Company P recharge card and was not able to use it as it wasinvalid. The Complainant compensated the customer and queried withCompany P’s customer care. He was informed that the card had been usedup. Once the complaint was lodged, FCC formally wrote to Company P,informing them of the issue and seeking a response. A response wasreceived, informing FCC that on 08-02-11, Company P had reimbursed thecomplainant with $5 cash.On 18-01-11, the Commission received a complaint from Consumer Magainst Company Q. The main issue of the Complainant was that CompanyQ was offering three channels for $40 a month and in November 2010 oneof the channels which televised Sports was blocked by Company Q. Hestated that even those who have subscribed for the service were not able towatch this particular channel. Once the complaint was lodged, FCC wrote toCompany Q, informing them of the issue and seeking a response. Aresponse was received, informing FCC that the complainant was not acustomer of Company Q. The above was conveyed to the complainant andthe case was closed.ConsumerProtection &Unfair PracticesConsumerProtection &Unfair PracticesSection 76Section 75Page18of236
Page 2: LETTER TO THE MINISTERHonorable Aiy
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1.4 Summary of Unfair Trading Activ
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Table: 6 Cases Successfully Dispose
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Table:6 Cases Successfully Disposed
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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