2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/01/12/BC-FTD/112011/01/12/BC-FTD/12Consumer IagainstInstitute AComplainant Jvs.Respondent AOn 12-01-11, the Commission received a complaint from Consumer Iagainst Institute A regarding their Home Loan Conditions. Once thecomplaint was lodged, FCC made its assessment and analysis andinformed the complainant that the issue did not fall within the jurisdiction ofFCC and the complaint was referred to another statutory body for furtherinvestigation. Based on the above, the case was closed.On 12-01-11, the Commission received a complaint from Complainant Jagainst Respondent A. The complainant informed FCC that he bought atractor (Reg. CN worth $19,000) from the respondent on 27-02-08. On thefirst day after using the tractor, he found out that the fuel tank was leaking.He referred the matter to his mechanic and he was advised that the tractorwas not in a good working condition (ploughing problems, fuel leaks, wheelalignment problems) from the day he bought it from the respondent. InDecember 2009, the complainant was given a new tractor (Reg. FQ worth$17,000) through a third party and the Respondent did not do anything withthe old Tractor (Reg. CN) and it was still in the custody of the complainant.The complainant requested the Commission to make a recommendation tothe Respondent to refund him $2,000 for the difference between the twotractors. The matter was mediated by FCC and both parties informed FCCthat they would take the matter to court to claim damages sustained againsteach other. A settlement was signed by both parties in this regard and thecase was closed.ProvisionsBreachedNo Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair PracticesSection 75Page16of236