2011 Annual Report - The Commerce Commission

Table: 6 Cases Successfully Disposed in 2011- Northern Division (cont…)Cases Resolved in 2011Case Number Case Name Case Details2011/04/04 –FTDN252011/04/14 –FTDN262011/04/15 –FTDN27Consumer Avs. CompanyHConsumer Bvs. Company IConsumer Cvs. CompanyJOn 4 th April, 2011, Consumer A lodged a complaint against Company H forgiving him wrong advice, which led Consumer A to purchase an inferiorquality roofing iron that was very noisy during the rainy season. Consumer Aclaimed that he wanted a refund for the roofing iron. The Complainant wasinformed that he could not be refunded because the roofing iron had alreadybeen modified (The Roofing iron purchased was not at its original state)On 14th April, 2011, Consumer B lodged a complaint against Company I fornot properly painting his vehicle. Consumer B also explained that he wascharged a massive amount for rust guard and other jobs. An Investigationrevealed that Consumer B was claiming for a job done two years ago.Consumer B was also informed that the Commission does not regulate theprice of service charge for rust guard and other mechanical jobs. ConsumerB was also advised to take his complaint to the Small Claims Tribunal sincehe wanted to claim for being excessively charged.On 15 th April, 2011, Consumer C lodged a complaint against Company J fornot paying him for the use of his digging services. There was no evidence ofsuch a service as the whole agreement between Consumer C and CompanyJ was verbal. However, Consumer C had witnesses who confirmed the joband arrangements to the Commission. Consumer C was advised that thecase was out of the Commission’s jurisdiction and advised him to take thecase to the Small Claims Tribunal or file a complaint with the Police againstCompany J for “making off without payment”.Provisions ofCCD2010ConsumerProtection &UnfairPracticeConsumerProtection &UnfairPracticeConsumerProtection &UnfairPracticeSectionsBreachedSection 84Section 88Section 76Page156of236