2011 Annual Report - The Commerce Commission

Table: 6 Cases Successfully Disposed in 2011- Northern Division (cont…)Cases Resolved in 2011Case Number Case Name Case Details2011/01/20 -FTDN52011/02/23 –FTDN 142011/02/25– FTDN16Consumer Xvs. Institute EConsumer Yvs. CompanyFConsumer Zvs. CompanyGOn 20 th January, 2011, Consumer X lodged a complaint against Institute Efor serving him an improper notice for repossession of his trucks. AnInvestigation with Institute E revealed that Consumer X was served with allthe reminder notices before his truck was repossessed due to default inpayment. Consumer X was advised that the case was out of theCommission’s jurisdiction.On 23 rd February, 2011, Consumer Y lodged a complaint against CompanyF for selling a washing soap which he alleged had caused damages to hiswife’s hand. Consumer Y was advised that the Commission can onlyproceed with the above case if he can provide a medical certificate thatproves that the skin damages sustained to his wife’s hand was through theuse of the soap. The Complainant was further advised to refer the matter tothe Ministry of Health. The Complainant failed to provide a medicalcertificate. The case was closed.On 25 th February, 2011, Consumer Z lodged a complaint against CompanyG for failing to repair his DVD player, after which he ended up with the repairbill of $90.00. He was notified that the case was out of the Commission’sjurisdiction on 01/06/2011 because Consumer Z stated that he wanted toclaim from Company G the time lost in seeking repairs and his repaircharges. The Complainant was advised to take the case to the Small ClaimsTribunal.Provisions ofCCD2010SectionsBreachedOut of CommissionsJurisdictionConsumerProtection &UnfairPracticeSection 83ConsumerProtection &UnfairPracticeSection 88Page155of236