2011 Annual Report - The Commerce Commission

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Table 6: Cases Successfully Disposed in 2011- Northern Division (cont…)Cases Resolved in 2011Case Number Case Name Case Details2011/08/09 –FTDN402011/09/06 –FTDN412011/09/22 –FTDN44Consumer Nvs. CompanyUFootball Clubvs. DistrictSoccerAssociationConsumer Pvs. CompanyWOn 4 th August, 2011, Consumer N alleged that Company U took money forpreparing the Video CD for her daughter’s wedding; however the Video CDwas not prepared to her expectations.The case was resolved through mediation as Company U agreed to replacethe Video CD on 8 th of August, 2011 and Consumer N was satisfied with theCD.On 6 th September, 2011, Football Club lodged a complaint against DistrictSoccer Association for not releasing the prize money won at the 2010District Soccer League Championship that was played in 2010. The casewas investigated and it was found that District Soccer Association neverpaid any prize money to any of the League qualifiers who obtained a semi–final spot. The officials of District Soccer Association and Football Clubcame to the Commission for mediation and the case was closed wherebyDistrict Soccer Association paid the prize money to Football Club.On 22 nd September, 2011, Consumer P lodged a complaint againstCompany W for submitting his name to the Data Bureau, which preventedhim from travelling Overseas for medical treatment. The case wasevaluated and it was found that Consumer P had paid in full with all thesupporting credit notes and Company W’s statement showed a nil balanceowed. Consumer P also claimed that he was not in any way advised byCompany W that he owed $14,030 to Company W; however his name wasdirectly submitted to the Data Bureau. It was also found that Consumer Ptraded vehicles that were not his but his family members, therefore he wasadvised of the Commission’s stand and it was recommended to him to sortthe matter with Company W.Provisionsof CCD2010ConsumerProtection &UnfairPracticeConsumerProtection &UnfairPracticeConsumerProtection &UnfairPracticeSectionsBreachedSection 88Section 85 (1)Section 76Page151of236
Table: 6 Cases Successfully Disposed in 2011 in Northern Division (cont…)Cases Resolved in 2011Case Number Case Name Case Details2011/09/28 –FTDN452011/09/28 –FTDN462011/11/08 –FTDN48Consumer Qvs. CompanyXConsumer Rvs. CompanyYConsumer Svs. CompanyZOn 28 th September, 2011, Consumer Q bought 1 x 2kg Sunluv Long GrainRice from R B Patel Supermarket, that was distributed by Company X.Consumer Q explained that he weighed the rice and found that it wasunderweight by 100 grams. Consumer Q’s case was attended toimmediately and Company X was advised to remove all their underweightproducts from sale. The rice was removed on the same day by Company Xofficials and they were advised to provide a replacement pack of rice toConsumer Q. The case was closed.On 28 th September, 2011, Consumer R lodged a complaint againstCompany Y for an increased water bill of $571.28. The case wasinvestigated and Company Y advised that there was a leakage in thecomplainant’s side of the meter. Company Y was advised to issue all thetransaction details from the time when Consumer R bought the property.The Transactions showed that Consumer R owed Company Y $571.28 asthere was no payment of the bill from 2006. Consumer R was advised tosort out the issue with Company Y.On 8 th November, 2011, Consumer S lodged a complaint against CompanyZ for an increased water bill of $362.29 from July 2011 to October 2011. Thecase was investigated and Company Z advised that there was a leakage inthe Complainant’s side of the meter. The Complainant agreed to pay all ofthe pending balance and repair the leakage.Provisions ofCCD2010ConsumerProtection &UnfairPracticeConsumerProtection &UnfairPracticeConsumerProtection &UnfairPracticeSectionsBreachedSection 77 (1)(b)Section 84Section 84Page152of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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1.0 FAIR TRADING DEPARTMENT1.1 Over
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Figure 1: FTD Cases - Breakdown in
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Table 2: Cases Successfully Dispose
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Page 162 and 163: 2.2 RENT SECTIONRent Section is a d
Page 164 and 165: Figure 5: House Conditions e.g. lea
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Page 197 and 198: Table 12: Summary of Steel Industry
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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